Review Time
This service provides poor quality products. While their customer support is commendable, the results they deliver are utterly disappointing. You'd achieve more accurate information by simply taking a photo of your pet and consulting an AI, saving yourself $100. The outcomes I received have been dismissed by every dog expert I consulted, including veterinarians, shelter staff, trainers, and knowledgeable individuals. The feedback ranged from "No way!" to "Absolutely not!" It's truly a waste of money.
I was happy initially, I was given about 7-9 trace breeds with my dogs along with Korean village dog which I already knew. They suddenly deleted all these breeds from my dogs profile and replaced with 100% Korean village dog which I know is not true, my dogs look like their trace breeds. I tried reaching out and customer support only says that this is better. Huge waste of 300$. Why would they not send a paper copy or even an email with the actual results. I trusted this site that I would be able to click the link and follow it since that’a how they have been marketing it. I feel scammed
Absolutely worthless. My dog is a doberman. They sent me, after a month and $149, a list of 3 commonly known conditions that Dobermans are prone to later in life noting his risk as "elevated." Really, no kidding. The department of the obvious has this important news bulletin for you: the sky is blue.
We have a beagle, possibly pure, most likely mixed, we did the dna and they sent us some other dogs results that said Chihuahua and Poodle. 100% these are the wrong results. Waited two weeks. I called and they do not take incoming calls. I can only email them and wait 1 to 3 days. Not happy.
I had a very good process doing a DNA test for my boy. Process including creating account, ordering a kit, shopping it back and analysing the report was all very smooth. Very good email communication from embark team regarding any of my queries. Overall very very satisfied
The DNA test was fine, I got the Heath + Breed one (the premium one). Results were reasonable. HOWEVER... Embark said that i would receive a FREE Fi GPS collar with my purchase. There was no reference to any extra fees or such on the page. They sent me a coupon code for the free collar shortly after purchasing their kit. The email said that the code expired on 7/31/2025, when i purchased the DNA kit on 8/18/2025. I contacted Embark and they said the coupon code is valid through 12/31/2025 despite the email date. Also, in order to redeem my free Fi GPS collar, the email says I need to pay a $20 activation fee and purchase the 6 month plan! None of this was stated upfront before my purchase with Embark. The lack of transparency is concerning from such a massive company. And the DNA results had over 10% of "Unknown", which is too large of an amount to be questioned, considering we are paying a lot of money to find out specifically which breeds the dog is. Wisdom Panel premium is much more transparent and straightforward.
Went to purchase a test kit and realized it was incorrect. Tried to cancel the order and as an impossible to get a hold of anyone, they do not answer their phone. They do not respond to messages via email. They do not respond to messages via chat avoid this company at all cost.
We have used Wisdom Panel for all of our dogs in the past. We decided to try out Embark, paid $139 for our kit. The QR code does not work and there is no way to use this kit without scanning that QR code. The only way to contact Embark is via their website, which we have many many times in the past few days. No answer. We want our money back so we can switch back to the more reliable Wisdom Panel.
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Embark is a canine genomics and biotechnology company based in Boston, Massachusetts.
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