empiremedals.com

4.2
4.2 Based on 401 reviews

The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating bac...

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Average Rating

4.2

/
5

401 Reviews

5 Star
68%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
13%

All Reviews

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Review Time

Valou1511
No response from support team

I just want a straightforward reply to my emails about the estimated time of arrival for my order placed on November 19th. I've sent two emails already and have yet to receive a response. Is anyone in customer service addressing these inquiries?

1
Date of experience: Dec 02, 2025
Brynlee Cooper
Just want a simple response

All I want is a simple response to my emails regarding the estimated delivery time for my order placed on November 19th. I've sent two emails without a reply to date. Is anyone in customer service addressing these requests?

1
Date of experience: Dec 02, 2025
Tiffany
You kept me well informed

You kept me well informed, even with my impatience. The quality of the product is truly outstanding.

5
Date of experience: Nov 18, 2025
Domenic Long
Resolved issues quickly

Even though there were a couple of issues, they were resolved swiftly, and the products and service are excellent.

4
Date of experience: Nov 18, 2025
Rudolph Lewis
Delighted with the final outcome

Delighted with the final outcome of my frame and the care given to my medals and pictures overall. Communication during the design and creation of my custom medal frame was excellent.

5
Date of experience: Nov 18, 2025
PtitPandaRoux
Excellently crafted frame

Excellently crafted frame with precise cutouts for medals, scroll, and commemorative coin.

5
Date of experience: Nov 18, 2025
Thelma Kelly
Disappointed with customer support

The time taken to receive the item was frustrating. I ordered it on November 1st, hoping to get it for Remembrance Sunday. It was just a medal bar, marked as in stock, with no mention of delivery time. I emailed two weeks later to express my disappointment, but received no reply or apology. Confirmation of my order came only two weeks after placing it, and the item was dispatched days later. I expected better treatment for veterans and their families.

1
Date of experience: Nov 17, 2025
Derrick R.
Fast and effective service!

Fast and effective service!

5
Date of experience: Nov 17, 2025
itang51
Ordered a product with long wait time

Ordered a product on September 26th, and it took nearly 10 weeks to arrive. I should have known from a previous order of ribbons that took four weeks. I reached out via email for updates, which took over a week to get a response. I even checked the location on Google Maps and found it leads to a field. I won't be using them again.

1
Date of experience: Nov 17, 2025
Nadia Howard
No updates on my order

I purchased a medal bar 16 days ago and received the initial order confirmation. I've contacted them twice for updates on dispatch and received no response. The listed phone number is answered, but I'm starting to think this might be a scam! They should limit orders if they can't provide timely delivery or keep customers informed. I plan to contact my bank to see if I can recall the payment. Very disappointed.

1
Date of experience: Nov 05, 2025

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Business Details

  • The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.See more

  • email info@empiremedals.com
  • call 01952327571
  • language https://www.empiremedals.com

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