Review Time
I just want a straightforward reply to my emails about the estimated time of arrival for my order placed on November 19th. I've sent two emails already and have yet to receive a response. Is anyone in customer service addressing these inquiries?
The time taken to receive the item was frustrating. I ordered it on November 1st, hoping to get it for Remembrance Sunday. It was just a medal bar, marked as in stock, with no mention of delivery time. I emailed two weeks later to express my disappointment, but received no reply or apology. Confirmation of my order came only two weeks after placing it, and the item was dispatched days later. I expected better treatment for veterans and their families.
Ordered a product on September 26th, and it took nearly 10 weeks to arrive. I should have known from a previous order of ribbons that took four weeks. I reached out via email for updates, which took over a week to get a response. I even checked the location on Google Maps and found it leads to a field. I won't be using them again.
I purchased a medal bar 16 days ago and received the initial order confirmation. I've contacted them twice for updates on dispatch and received no response. The listed phone number is answered, but I'm starting to think this might be a scam! They should limit orders if they can't provide timely delivery or keep customers informed. I plan to contact my bank to see if I can recall the payment. Very disappointed.
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The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.See more
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