Review Time
Purchased a $500 chandelier and only opened the top of the box to check its size. When I reached out to clarify the return process, they didn't provide a return label and required me to give them the tracking number to avoid delays or denial of my refund. Returning it via the same shipping method, UPS, cost me $170. I recommend shopping at places that offer free returns. I would have considered another item from this seller, but the return shipping policy was a significant drawback.
There is an item on their website right now listed as available which I paid for last night, only to receive an email today telling me that said item is unavailable with no replenishment offer from the manufacturer. They don't have the item is fine but what is not cool is the fact that every contact that I have made with them has just ended up with me either speaking to a machine or receiving an email directing me to another email directing me to another email! It's absolutely frustrating and I really need to get my money back!!!Guess what guys?As you can see, English Elm has posted the usual AI generated response to my review while the same unavailable item which I was deceived into buying is still "in stock" on their website!!!
I am furious and disappointed about my order on Saturday. I asked if an item was in stock. I was assured there were 5 items in the manufacturers warehouse. I ordered the item 29 MINUTES later, and low and behold----received an email that it was magically OUT OF STOCK. I simply do not believe 5 rugs were sold in 29 minutes. This seems to be a pattern per the Better Business Bureau website and other negative reviews. they can hold your money while this item is on backorder, so it must be advantageous to them, or they have a very poor supply management system.
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Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
