erae-paris.com

2
2 Based on 6 reviews

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Average Rating

2

/
5

6 Reviews

5 Star
17%
4 Star
0%
3 Star
0%
2 Star
33%
1 Star
50%

All Reviews

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Review Time

Tracking tells me the product (Queen Oil) is coming from China. Oh, great. I've written them to say

Tracking tells me the product (Queen Oil) is coming from China. Oh, great. I've written them to say I will be cancelling the order soon and asking bank for a refund.
I ordered Jan. 15. It appears that it is waiting for a pickup by delivery agent at local facility (YVR?) Update to follow.

2
Date of experience: Feb 10, 2026
Tracking tells me the product (Queen…

Tracking tells me the product (Queen Oil) is coming from China. Oh, great. I've written them to say I will be cancelling the order soon and asking bank for a refund.I ordered Jan. 15. It appears that it is waiting for a pickup by delivery agent at local facility (YVR?) Update to follow.

2
Date of experience: Feb 09, 2026
IRENE  SAMUEL
Ordered 28th December, nothing by 30th Jan

Ordered 28th December, it's now 30th January and after a couple of encouraging emails still NO DELIVERY. I looked at reviews for the product on line, which seems to be positive, but now I see negative reviews for delivery and customer service.

1
Date of experience: Jan 30, 2026
Di W
Seems to be a scam or a very poorly run company...

I had the same experiece as a previous reviewer, ordered at the beginning of January with an email confirmation that strangely says under Shipping: Insured Premium Shipping (Shipped on January 13th). Still nothing has arrived and no notification that it has been sent; also, it doesn't say it's been shipped on my account... I have contacted them for further information but suspect it will never turn up...

1
Date of experience: Jan 28, 2026
Jacqueline
Terrible service

I ordered the Queen Oil on the 1st January. My order confirmation said that it would be despatched on the 13th January and payment was taken on the 2nd. It is now the 24th January and I have not received notification that it has been despatched. I have contacted the company to ask for a refund but have had no response. I will be seeking a refund through my bank.

1
Date of experience: Jan 24, 2026
Contact Faisre
Pretty hard to believe all the claims…

Pretty hard to believe all the claims made by the brand but for now I love the product. I skin drinks it up!

5
Date of experience: Dec 17, 2025

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