eshinestore.com

4.9
4.9 Based on 102 reviews

EShine offers top quality LED lighting kits for Kitchen, Pantry, Garage, Closet, Workshop, Under Cabinet and more!...

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Average Rating

4.9

/
5

102 Reviews

5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Gemma Cooper
I purchased four of them

I purchased four of them, one then two more and then a third, when they work they are great, the last one I got was defective, the company is not responsive at all, nothing. They claim there is a warranty but that is not true because you can't communicate with anyone to get the help you need. If you like to gamble go for it, I had 75% success, I won't buy anything from this Co.

1
Date of experience: Dec 02, 2024
Bud
I have been trying to reach your…for 3 days

I have been trying to reach your company by phone and email. No respond I bought a Farmhouse Ceiling fan but when I put the fan on it goes backward for a couple of seconds then it goes the other way. What is causing this problem

1
Date of experience: May 27, 2024
FelixJol55
The Customer Service is Fantastic

I've been thoroughly pleased with the products offered by this company overall. Recently, I encountered a minor technical issue, but the outstanding customer service, particularly from Paul, truly stood out. Paul guided me through a simple process—he asked for a brief video detailing the problem. After a swift review, he promptly arranged for a replacement to be sent my way. In essence, their customer service exceeded my expectations. In today's landscape, experiencing such a high level of service is genuinely refreshing.

5
Date of experience: Feb 05, 2024
Felicity Johnson
I struggled at first to install the…

I struggled at first to install the undercabinet lights on my own, but I eventually made it happen and I am super happy with the outcome. The installation success of my unique installation situation was only possible because of the steadfast help I received from EShine's Customer Service. They were very quick and detailed in responding to my questions along the way. Seeing how responsive and dedicated they were after the sale is what makes me give them a five-star review.

5
Date of experience: Oct 21, 2023
Great support

Amelia has been very helpful to support me!I had a faulty unit and Amelia asked me to test it by plugging them in a different way. Unfortunately I accidentally broke my power supply cable during the process, but Amelia was quick to send me a replacement unit. Very considerate and helpful!

5
Date of experience: Sep 26, 2023
TVCraftPL65
Amelia was great

Amelia was great! The charging port on my LED light strip broke so she sent me a new one. Great assistance!!!

5
Date of experience: Sep 17, 2023
Giselle Taylor
Great customer service with ESHINE

I have an EShine undercounter LED light that stopped working. I bought them through Amazon in September 2022. I emailed eShine and they walked me through several fixes which didn't work. I received the replacement LED bar and the light works just like it’s supposed to. EShine was quick in their attention to my issue. I have had instances where, because I bought the item through Amazon and not directly from a company, they won’t provide any warranty or deal with the problem. I'm very impressed with their responsiveness and willingness to fix the problem. EShine really stands behind their products!.

5
Date of experience: Aug 10, 2023
Eden H.
Amelia was very helpful and prompt in…

Amelia was very helpful and prompt in responding to my emails. My replacement sensor was sent out immediately and I have already received it. Less than 3 business days. Great Customer Service. Thank you very much.

5
Date of experience: Aug 07, 2023
Harry Bell
Great Customer Service!

I had a problem with a light bar going bad. Amelia in Customer Service was knowledgeable, professional and super helpful. She arranged for a replacement with no hassles or delay. Great responsiveness and service.

5
Date of experience: Aug 02, 2023
Aleana Kelly
Great product

Great product. works great after realizing that installing the first sensor light, must be attached exactly as the picture states. My wife thinks I am a hero now, so I am installing more lights under the rest of the cabinets.

5
Date of experience: Jul 17, 2023

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