Review Time
i would like to five the 5star Rating ! worth deserving with there excellent customer service and exceptional support through out the journey from dispatch until delivery of of my package. specially ! the service rendered by Nikhil was awsome and i would like to Thank him for his remarkable help he personally provided me as my package was got stuck due to some customs issues. Nikhil is an asset to the company who works for their growth and be professional and responsible providing valuable service needed by customer.
A big Thanks again !!!
i would like to five the 5star Rating ! worth deserving with there excellent customer service and exceptional support through out the journey from dispatch until delivery of of my package. specially ! the service rendered by Nikhil was awsome and i would like to Thank him for his remarkable help he personally provided me as my package was got stuck due to some customs issues. Nikhil is an asset to the company who works for their growth and be professional and responsible providing valuable service needed by customer. A big Thanks again !!!
I had a great experience with eShipper during a stressful international shipment from Dubai to Vancouver. My parcel was delayed due to adverse weather conditions and delays from the shipper, but the eShipper team stepped in and handled the situation professionally and efficiently. They helped expedite the shipment and even redirected the parcel to another location at my request, which made a huge difference (as receiving the package was time-sensitive). A special thanks to Nikhil Goenka, the manager, who was extremely supportive, responsive, and proactive throughout the process. His clear communication and willingness to help turned a frustrating situation into a positive experience. I truly appreciate the level of customer service and would definitely recommend e-Shipping to anyone looking for reliable international shipping support.
Please do not ever use!!! Please do not ever use!!!They are the worst shipping company, the way my Christmas was disappointing because of you guys, you company will get disappointed.They don’t reply emails, they never pick up their calls nor reply dms
I started a small business and wanted a more affordable way to ship my products. It took several tries to get a sales call booked from their website. I should have taken that as a sign. After getting the eshipper option integrated into my website, I saw that the USPS option was not available, which is the primary method my clients want to use. I had one contact person (Husein), who often took weeks to respond to emails and didn't respond to phone calls at all. I tried to use the general customer service number and even the tech support contact from the website integration meeting. They all referred me back to the one contact person that infrequently responded to me. In over 1 month, the USPS service option issues was NEVER RESOLVED. I then requested to have the eshipper integration removed from my website because clearly this was not going to work out. I can't even get clear instructions on how to do that. And my one contact person still has not responded even after I requested to have the service removed. I know I'm a small business and not as much as a priority as larger customers. But I was shocked that there was no other option for getting customer service than through one person that was unresponsive.
I recently worked with eShipper, and I want to take a moment to truly appreciate Nikhil for his exceptional support and professionalism. He is one of the most helpful, kind, and caring customer service representatives I have ever come across — qualities that are truly hard to find these days.From start to finish, Nikhil went above and beyond to assist me. He provided me with all the correct tracking details, explained the right process for handling shipments, and guided me on how to manage my future shipments properly to avoid any issues with CBSA. When my shipper from India was being unclear and trying to conceal information, Nikhil patiently took the time to explain everything and ensure the process was transparent and smooth.He spent so much time on calls with me, answering every question with patience and kindness. His calm attitude, deep knowledge, and genuine care turned what could have been a stressful experience into a seamless one. If it weren’t for his help, my shipment could have easily gotten stuck — but thanks to him, everything went perfectly.eShipper is truly lucky to have him, and I sincerely hope the company recognizes his value and retains him at any cost. Nikhil is an absolute gem and a perfect example of what exceptional customer service should look like.I would also like to mention Aaksha, another wonderful representative I had the pleasure of working with. She was incredibly polite, patient, and very helpful every time I spoke with her. Even though she has now left the company, she always greeted me warmly and handled her work with great care and dedication. Her kindness and professionalism truly stood out as well.
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eShipper is your integrated shipping solution in the cloud. We provide discounted Courier, Air Freight, Trucking, and Mail solutions for shipping across Canada, USA, and internationally. We manage your shipping through our online platform and give you amazing rates from the world’s most trusted carriers, all on one page! With millions of packages processed and thousands of satisfied customers, eShipper is your one-stop shipping expert.See more
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