Review Time
Customer service - I am not sure if it exists. Tried reaching out to them regarding their app. Always says system busy. Cannot login. Now, i can't use their product. Useless.
On October 16th, I ordered an eSIM.me Card | SINGLE 2 for €42.23. I purchased the following internet credit on the eSIM marketplace: eSIM Local | API50-S | 155789 | RUS | 15 Days Pass | FUP-500 for €37.70.Unfortunately, this package didn't work: I didn't have internet access a single day during my 14-day trip in Russia. And because I couldn't make calls (meaning I could only make regular calls, which cost a lot of money), I always had to wait until the evening at the hotel before I could email customer service, because I only had internet in the hotel due to the hotel wifi. During the first week, I did receive occasional replies from te customer service, although it sometimes took a while. These replies were likely sent by different employees because they constantly contained different recommendations and I kept having to change new settings. Finally, on November 1st, I received a reply stating that I hadn't needed to change anything and asking me to reset everything to the original settings. Because of the many changes I'd initially had to make based on their advice, I couldn't immediately recall them. I then replied, stating that I had made several changes to the settings precisely on the advice of customer service. I included screenshots of all the current settings and the eSIMme app. In this email, I also stated that I was very disappointed with this product because it doesn't work and that I apparently haven't received adequate assistance yet, as the product hasn't worked even once. I also asked what the next steps would be: whether I had bought everything for nothing, whether I could save the internet credit for a future trip, or whether I was eligible for a refund. Finally, I indicated that I would be very grateful for any further assistance regarding a possible solution. I sent this email on November 3rd, but I never received a reply. I was in Russia until November 9th, and the eSIM.me internet didn't work for a single day during those 14 days. I therefore warn anyone who thinks this is a good solution for a trip to Russia: it does NOT work there. But what I find most disturbing is that they never replied to my email on November 3rd, even though they stated that this product included support, and they simply left me without internet access. I find that extremely disappointing and unprofessional. Because even if they did think it was my deductible or my fault, they could at least have responded and indicated that, as far as they're concerned, they've done enough to help me and there's nothing more they can do. That would at least have been fair.
Works as expected. Needs to be in SIM slot 1 on my phone to install an eSIM, but works in both slots for usage. No issues. It used to not be recognised if that SIM slot was disabled, needing to be removed and reinserted, but now doesn't do that (perhaps a phone upgrade changed things).All up, A great product. My only gripe is that some providers don't give you a QR code but expect you to download their app to install their eSIM. With those, 5ber doesn't work. But other than that, it does what it claims.Highly recommended if your phone doesn't do eSIM.
I bought the standard plan (2 esim downloads) and worked well in India, Then I tried to purchase extra downloads -as indicated through the 5ber app but it doesn't work, I tried several times and wrote email for technical support with no answer.So the 5ber esim support is now useless for me.
I used the 5ber esim on my Samsung Galaxy A52 5G phone. It worked brilliantly. I purchased an esim for India, one for the Maldives, and one for Switzerland. In all three cases it worked without any problems. I uploaded the esim packages to the 5ber app using the QR coded, then just turned on the package I needed from the 5ber app and changed my data settings in SIM Manager to use SIM 2 (the 5ber esim). Perfect if your phone doesn't have edim capability.
It's a scam. When their card stops working, they stop communicating! The first response came, nothing happened, and then no response and it's been several months! I do not recommend these Chinese scammers. The competition for the same price has a better card and support! 9esim! STOP 5BER
-The cargo company that intermediated to send the 5ber SIM card brought the SIM card to my door and sent it back to China without asking, thanks to them they sent it to me again.-After using it only once for a short time, my phone stopped seeing the 5ber SIM card. They told me to format the phone, which I did and that's why my Whatsapp backup was deleted.-It didn't work, they told me to try it on another phone, I tried it but nothing changed.-After a while, the 5ber SIM card started blocking the internet in the first slot when it was in the second slot of my phone. I told them, they didn't believe me, I sent them a video, they couldn't say anything.And even though I tried many times, they still keep saying “try inserting the 5ber SIM card in another phone” and “send me a screenshot”.Finally, they stopped responding to my emails.They have a terrible system.
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