Review Time
31 days and still no product – Avoid this company
When I reached out for an update, I received a mediocre response on Jan 13th blaming "supplier issues" and offering free samples as a "goodwill gesture." While the gesture sounded nice, it was hollow—no shipment has followed, and there has been no further communication regarding when (or if) my order will actually arrive.
It is completely unacceptable to wait a full month for a product with zero transparency and no tangible progress. I have now requested a full refund. Save yourself the frustration and shop elsewhere.
Horrible! Do not buy anything from this website.I have purchased a product almost three weeks ago from them, and it hasn’t even been shipped.What’s most frustrating is that I paid £20 just for delivery claiming it’s a priority and fast shipping .Liars and scammers can’t even respond to my emails .
What a joke. I placed an order and only later found out one item was secretly backordered. No proactive updates, just silence until I chased them down. And now they want to charge me shipping if I cancel the item they can’t even deliver? Really?If this is how they treat paying customers, I’d strongly suggest spending your money elsewhere.
Terrible customer service . BUYERs BEWARE!Only sent me one shiwerhead unpaid for two. Returned the one and only credit for one. Been doing this for two months. Never answer emails. Terrible terrible customer service. No phone numbers. Clearly owners don’t care. Anyone is better
Awful - took two months for an item to arrive, customer service kept telling me that it will be arriving in the next 7 days. When I asked to cancel the whole order they said they can't do ot for the whole order and only items not in stock. It was just the worst experience ever, I would never purchase from here again and would warn everyone not to purchase from this website as it's borderline scam. Wouldn't touch it with the bargepole, companies like this should be sued
I normally don’t do reviews but thought I should share my experience. Watched the video and it seemed like a great product but it’s been a little bit of a let down. The first filter only lasted 3 weeks. Called company and they said they had a bad batch of filters. Their response was we can send you a 1 time complimentary filter. Which I have not gotten yet. We sent a video showing old filter and new filter. NO water pressure. Clearly something wrong with product if it does not last the 3 months it is suppose to. You should honor product warranty. Not a 1 time complimentary filter. Since you have had defect in the product. Made us feel like we did something wrong. I order 4 filters probably from the same batch because the 2nd one is loosing pressure after 3 weeks. Also seems to make my hair and skin feel dry!! Suppose to make it feel better. My water softener does a better job.Paid 175 plus for head and Total of 4 filters. That should be a year’s supply. Not even lasting 2 months. I already threw my oldShower head away. I want to send product back and get a refund !Tired of buying stuff and it not being any good! Especially @ 175.00Very frustrating!
I bought from them on May 5th and paid for fast service of 4 or 5 business days for almost 16 dollars for delivery, it was supposed to have arrived by now and they didn't even give us a tracking number so we can locate where it is. I'm going to wait another 4 days, if it doesn't arrive I'm going to the police and I'm going to sue this website!
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