Name: physiciansformula.com
Address: Ferrero Parkway 22067, City of Industry, 91789, United States, City of Industry, 91789, United States
Telephone: 000000000
Rating: 3.2

Paula Esposito Guest

5 months ago

No customer service!

No customer service. No return phone calls or emails. Suspicious business.

Date of experience: Sep 21, 2025

Michelle Guest

3 years ago

Broken palette, customer service hanging up on me and ignoring me after that

Received a palette of which 2 out of the 6 highlighters/blushes were broken. Called customer service and to my surprise they picked up after I e-mailed them without any response or confirmation. The lady on the phone told me to take a photo of the palette and send it to their e-mail, through which I could get a refund or a new palette. When I asked what their e-mail was, the lady said: "I'll check for you, hold on." So she puts me on wait for 5 minutes and then the call abruptly ended from their side?! I called 5(!) times after that to no avail. Products might be nice, but you're basically screwed if you need some sort of help at all. Unfortunately they didn't sell this palette at the drugstores near my place, otherwise I would have never ordered it online because of the horrible ratings on the service.

Date of experience: Aug 16, 2022

Politexchangofbullets Guest

3 years ago

Rose all day, SET AND GLO

This is the worst make up product I have ever gotten from this company. Makes skin look caked and just BAD. The concept is great but their execution of the product MAKES NO SENSE. FOR 17 BUCKS PLEASE SAVE YOUR MONEY!

Date of experience: Mar 30, 2022

Mallory Irene Guest

4 years ago

I love these products

I love these products, with using natural & Vegan ingredients only, is very much a plus.

Date of experience: Jan 20, 2022

Rachel Norman Guest

4 years ago

Very happy with their quality and…

Very happy with their quality and affordable products. I buy directly from their website.

Date of experience: May 02, 2021

Jo Guest

5 years ago

I use murumuru butter bronzer

I use murumuru butter bronzer. Love how it smells, love how it applys on, great pigment, amazing natural finish. Great for doing a natural quick look when you don't feel like contouring.

Date of experience: Dec 11, 2020

Rebecca Guest

5 years ago

The butter bronzer literally blends…

The butter bronzer literally blends like butter and it smells amazing 😍

Date of experience: Oct 17, 2020

Mirriam Guest

5 years ago

I'm a fan

I like the Bronze Booster 24k Gold Medium. This shade is just perfect for my fair skin and it smells really nice. I will purchase again.

Date of experience: Sep 22, 2020

jenn bell Guest

6 years ago

Thankful for PayPal

First time purchasing through their website because of their Black Friday sale. I was expecting 8 items to be delivered, but only received three (two of the items were a free gift). I sent an email, no response, and called customer care 15x (no answer). The good news is that I used PayPal to check out, and was able to make a claim and get a refund!

Date of experience: Dec 20, 2019

Member since early 2000s. Guest

6 years ago

Disappointed ordering from physiciansformula.com.

I generally like Physicians’ Formula products. I’m rating my physiciansformula.com online buying experience...which has been disappointing. Two months later, one lost shipment, the 2nd never delivered, and I’m still waiting for a refund.