Review Time
Inconsistent service. Be cautious if you expect to claim your money back. I purchased a flight ticket and only received an endless confirmation of my reservation 'in progress.' Thankfully, I managed to dispute the transaction with my bank and got a full refund.
This service is quite unreliable. It's better to steer clear unless you want to go through the hassle of claiming your money back. I purchased a flight from one city to another and only received an endless confirmation of my reservation being 'in progress.' Fortunately, I disputed the transaction through my bank and managed to get a full refund.
They took my money yesterday and showed no concern. After a day passed and following a conversation with their support team where I threatened legal action, they canceled my ticket. Now I have to go to the police and consult my lawyer, as I have proof that they claimed they were trying to confirm my booking. This wasted an entire day, and now I'm stuck without a valid ticket. Be prepared for significant costs due to their negligence.
I made a booking to travel with another airline, which changed my flight automatically. I requested a refund, and they initially promised 100% back, but later informed me that I would receive €90 less than what I paid. After discussing with the support team, they confirmed they received the full amount but only refunded half, which is unacceptable.
I booked a ticket on a Saturday for a Tuesday flight, realized I got the time wrong, and wanted to change it. I paid for flexibility to change the ticket for free, but after not receiving a response via email, I called and was told that since it was less than 24 hours, I would lose the entire ticket price. They have all my details, yet it seems they only respond to negative feedback promptly.
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