Review Time
As a long-time customer of the service, I typically rent vehicles during my visits to a certain city. However, during my latest trip (12–22 Nov 2025), I was let down to find that I received a significantly smaller car (Nissan Magnite) instead of the usual SUV like a Kia Sportage for the same rate. When I brought this up at the counter, the staff informed me that they couldn't provide a courtesy upgrade and that I would need to pay an additional fee of 750 AED. It felt like my loyalty was not recognized, and the support I received was not as accommodating as in previous experiences. I hope the company takes this feedback into account, as I have always had faith in them and wish to continue renting with assurance in the future.
As a long-time customer, I was let down during my recent visit. I usually receive an SUV, but this time I was given a smaller car at the same price. When I inquired about an upgrade at the counter, I was informed that it would cost extra, which felt unappreciative of my loyalty. The service was not as accommodating as in the past, and I hope the company addresses this issue so I can continue to rent with confidence.
Extremely poor service. The car provided lacked power and was disappointing. I reached out for assistance regarding parking charges but received no replies to my emails over two weeks. Customer support was non-existent, and I will not use this service again.
The supposed 'free upgrade' was hardly functional, raising concerns about the original vehicle's condition. They charged me an unexpected fee a week after the rental without consent, and my deposit is unaccounted for. Communication has been nonexistent, making this a frustrating experience.
I had a great experience during my rental period. Despite initial nerves from reading negative reviews, everything went smoothly. I received a newer model than expected, and the staff were helpful, even when I arrived late. While there were some minor issues with the pickup process, I appreciated the friendly service and will definitely consider renting again.
I rented a car with full insurance but faced unreasonable charges for a minor dent. The staff were unhelpful and ignored my situation, which was both unfair and stressful. I would not recommend this company as they seem to prioritize profit over customer satisfaction.
I booked a specific vehicle but received a different one with issues. After lengthy waits and miscommunication, I was offered another vehicle that did not meet my expectations. I felt deceived and wasted valuable time. Based on this experience, I have cancelled future bookings and recommend others do the same.
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Car Rental in Dubai since 1976
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