Review Time
Be cautious and read the fine print carefully. It's not bad, but it's not as great as it was a couple of years ago. The final bill formation is unclear, and unexpected additional costs appeared. I chose to cancel the purchase and pay the fee, understanding their costs. The amount was minor, but it left a bad taste.
I'm still waiting for the titanium rounds ordered on August 6, 2025. After sending two emails, the only response was: “Once they arrive, your order will be shipped.” I haven’t received any more information. A three-month wait is excessive. There is a lack of clear communication, with no estimated arrival date provided; the wait exceeds what is reasonable for this type of product.
I've made several purchases from a reputable mint, first in May 2025 and at least four more by August 1, 2025, and they've never let me down. My orders are always correct, dispatched quickly, and very well packed for the journey to Australia. They offer a wide range of products to suit everyone's taste. Their communication is excellent, with timely responses to queries, considering time zone differences.
I purchased two gold coins worth €2,751.83. I reported the non-delivery immediately, and an investigation was initiated. I completed the form they sent and returned it at the end of July. A complaint was opened, but despite the shipment being insured, I haven't been reimbursed yet. I hope this issue will be resolved soon as they are cooperative and kind. In the end, I received a full refund. They are reliable.
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