Review Time
i stayed with exabytes for many years because it is 1 of the few companies with a dedicated customer service but recently the service has gone down the drain due to lazy staff not getting things done properly.
Exabytes recognise customers with problem are frustrated and anxious to resolve it. Hence, the call system to reach its support team is seamless . Technical support staff who handle my case is professional, cool, patient, experience and determined to solve the problem. These are essential attribute from support staff that I am most satisfied with Exabytes.
I contacted technical support for assistance, but their response was utterly unhelpful. The live chat representative couldn't solve the issue and simply brushed me off to email. "Let me check with support and get back on mail". Technical support live chat needed more support. After 7 hours of waiting, I received a response that was completely irrelevant to my problem. It's clear that they either don't understand their own services or simply don't care about customer satisfaction. I'm seriously considering switching providers due to this poor experience.
I changed my plan to the lowest and cheapest one they have which cost me about $43. This year there was a $100 increment due to “increasing” costs. Also, they required a two factor Authenticator just to log into your account to see bills etc. Think twice before using them.
Very bad experience after the change of management from Cybersite to Exabytes. Our email down more regularly due to server issue and worst when we can't recover the lost email from their server. When they ask to upgrade the package and need to change server, no clear instruction given in advance on the migration which end up can't work on email for half a day for whole company. Recent experience that GST increase by 1% and due to the mere $0.46 outstanding that was not yet pay, they deactivated the website saying pending for SSL certificate. I see this is more like an overlooked by them internally.
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Exabytes has specialised in providing web hosting services such as shared hosting, email hosting, VPS, servers, domain name registrations, web security, etc to help SMEs grow their businesses online and achieve their dreams since its establishment in 2001. Today, we serve over 75,000 customers (from individuals, students, small & medium sized businesses, to government and public listed companies) in 121 countries, managing over 1000 servers with 100,000+ websites and 1,000,000+ email accounts.See more
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