Review Time
I place an order and selected express same day shipping but after paying I saw it was not there. Any more. I called immediately. EXTRA CUSTOMER SUPPORT. To. Request express shipping and pay the extra charge for it but the lady said I can't do that I have to wait for regular delivery 4 days or I can cancel Order. I asked her to change It and she said she can't do that, it was my myistake and all. I can do is To cancel order and re order and pay again and wait for my Money to be refunded 2 weeks for first order. I said I am happy. With that must be a better way, She said she will transfer me to Supervisor And she transfered me To a number with now one answer for 10 Minutes just ring to get rid of. Me.... Shame! Yes I will cancel my order And Not re order again with them! JARIR SELLS SAME MODEL TV.Be ready to wait long time on phone...nypur call is important but not to them 😑😔
I have very poor experience, I expect delivery on time, the driver called me and said I could not deliver it to your area and I will ask my supervisor to call you.Unfortunately no body call I called customer service and I called the Al hail store and said they will check and come back to me and no body called. It’s really bad experience as I need my items urgently.
Very Poor Experinece. i purchased on line a apple watch on delivery i found that it is empty and there was no watch in it. i kept trying to contact their customer care for two hours but no response from their side.in their web site there is no place to raise any complaint. Worst service and Fraud happened with me.still i dont know wether they will take nay action or not.
I went yesterday to the eXtra store on King Abdulaziz road.There was a guy called 'Khaled' at least his name tag said so at the iPhone stand and he was busy chit chatting with a friend not bothered to realise that a customer is waiting.The topic being discussed with a friend of his was not concerning anything about the products at eXtras but a product of mutual benefit.Are friend's yak yak yak allowed at the store?When I countered him if he was from an iPhone stand he said yes and with an audacious body language he then replied that he was busy with his yak yak buddy.May I know what this guy thinks of himself?Does he have any etiquette? Is he educated? or does he think that customers must wait till they finish their buddy chit chat or buddy yak yak.He should be fired so he can take his buddy yak yak to his home.
Best of the Worst EverBoor customer service , I bough washing machine with additional warranty , since they install it Didn't work with Multi Errors , they refuse to take it back & Customer care assign maintenance appointment after 3 weeks !! I will raise a formal complaint with Ministry of Commerce in order to refund $$.Bad Experience at All.very disappointed.
I have purchased Samsung Galaxy A52S mobile phone online from extra.com and i got a color defective screen phone. I went to extra showroom for return/exchange. Guys there were rude, abusive and forced me to wait for 3 hours and said we could not exchange or return the phone. Extra company is delivering hardware defective phones online and not doing exchange/return. I had bad experience with extra return online office in rakah showroom. I am left with new phone with hardware issue. I request everybody in saudi arabia not to purchase anything from extra.com online. they supply defective material online and will not accept return or exchange.
Terrible customer service. We bought an airconditioner from extra-which was under supplier warranty. Extra gave us numbers of the service who are not redponding. Even we had the warrant , we waited 2 weeks and had to pay from our pocket for the compressor.Xcite store is great in these terms. Never ever buy from extra their customer service is the worst.
Claim your business profile now and gain access to all features and respond to customer reviews.
eXtra serves its valuable customers with the biggest range of latest technologies at the best value. اكسترا تقدم لعملائها الكرام اكبر تشكيلة من احدث التقنيات وبأفضل قيمة
