Review Time
The worst service, rude and arrogant staff, first they screw up the pre order mobile, the close the complaint without any consent, after a bad review finally called me and offered a gift coupon, now comes the worst experience, dealt with a extremely rude, arrogant person who misbehaved, at the end better not to deal with such stores, better to take our business to other stores
Don't buy any Mobil or electronic items here, bad customer care and don't expect the service team helps you. I recently purchased laptop, returned due to some technical issue (Which technician refused) within 7 days with lose of SR 400/- (Actual cost of laptop SR1449/-)." Details":The technical problem we faced is that, the screen get blurred with noise after 50-60 minutes of working, so i called customer care they replied to visit the nearest Xtra, I visited at around 10kms from my workplace by sparing the time during morning hours, the customer care said please come after 4pm, so that you can find the technician.I visited again, at 4pm, then i manage to meet him at around 4.45 pm, then he replied that, nothing is wrong with this laptop!! just by visual inspection, i try to convenience him but he refused, then as a frustrated customer, asked the customer care team to take it back, they very easily said OK, no problem, but read the signage about the return items within 07 days... At last I received the refund with this 25% LOSS...Please buy from them after thinking many times.. "
The purpose of Pre-order is to receive it on time. Extra Stores took the money saying it will be delivered on 13th Nov, and after placing the order, they removed the delivery date. After contacting them when you did not receive the item on the promised date, they do not care. If you were incompetent, you should not have took the Pre-order, I could have done with a different vendor. But you took the money and did not deliver on the date promised. And your customer service is worse than despicable. You are not providing any update on the pre-order - which means you stole the money.
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eXtra serves its valuable customers with the biggest range of latest technologies at the best value. اكسترا تقدم لعملائها الكرام اكبر تشكيلة من احدث التقنيات وبأفضل قيمة
