factorybuys.com.au

4.6
4.6 Based on 2.1K reviews

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Average Rating

4.6

/
5

2.1K Reviews

5 Star
80%
4 Star
10%
3 Star
2%
2 Star
2%
1 Star
6%

All Reviews

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Review Time

Jonny
Disappointing Experience with My Mattress Order

I ordered a mattress on January 12th and it finally arrived today, January 22nd, after I reached out to the company yesterday for an update. Unfortunately, the mattress is much firmer than I anticipated based on the description of it being soft on their website. While it fits my bed frame nicely, there is a strong odor that I hope will fade, as it's quite overwhelming and I have asthma. Honestly, I regret not purchasing locally to gauge the firmness in person instead of taking the risk of an online purchase. Overall, I’m not satisfied with the delivery process, the generic responses I received from the support team, or the quality of the mattress itself. After seeing many similar negative reviews, I can see a pattern that aligns with my experience. Unfortunately, I won't be ordering from this company again.

1
Date of experience: Jan 22, 2026
Samuel Bell
Well-structured categories for easy navigation

The layout is thoughtfully categorized, allowing you to easily locate what you're looking for and check current promotions. Ordering is straightforward, and shipping information is provided clearly at each stage.

5
Date of experience: Jan 18, 2026
Casey
Impressed by the Fast Delivery of My Bed Frame and Mattress

I am amazed at how quickly I received my bed frame and mattress, especially with less than two weeks to Christmas. Great job! The bed frame was simple to assemble, and the mattress is wonderful. I highly recommend purchasing from this seller.

5
Date of experience: Dec 30, 2025
Josephine Bell
Item received does not match description.

The item received does not align with what was described. The website lacks sufficient details, and I was sent a different product than expected. The product name listed online differs from what was actually sent, and it is from another brand. When I requested a refund, I was informed that I would need to cover the courier fee to return the item.

1
Date of experience: Dec 19, 2025
Gavin Bell
Great Quality and Value During Black Friday

During the Black Friday period, I was able to find a high-quality bed base and mattress, as well as a single mattress for my son and his daughter. The price and quality were truly exceptional, making my online shopping experience enjoyable and hassle-free.

5
Date of experience: Dec 08, 2025
Exceptional Service and Product Quality

The service and product surpassed my expectations. The delivery was prompt and smooth, and the product arrived in perfect condition.

5
Date of experience: Dec 04, 2025
NeverTry__
Exceptional Mattress

The service and product were remarkable. Delivery was timely with no problems, and the item came in flawless condition.

5
Date of experience: Nov 13, 2025
Lillian
Needed More Storage

I needed extra storage space, and I was very pleased with the five storage solutions I received. I also got a single bed and an amazing pillow-top mattress. Great value. Thank you!

5
Date of experience: Nov 12, 2025
Mallory Cook
Swift Delivery

Delivery was fast, and I got everything as ordered.

5
Date of experience: Nov 12, 2025
naito007
Reasonable Pricing

The pricing was fair. Instructions were straightforward. All parts arrived, along with some extras. My daughter put the bed together easily. Good quality.

5
Date of experience: Nov 10, 2025

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