Review Time
Absolute fraud! I booked a "too good to be true" fare and it was. The ticket that I paid for was $278 and, true to other reviews I found after, they called to tell me that ticket is no longer available and that the next available would cost more than $500. I was then informed that the fare I purchased less than an hour ago was not refundable, even though Farehutz.us never confirmed the booking (as told to me by Kairo Dennis, who has been named in other customer complaints).
Absolute fraud! I booked a "too good to be true" fare and it was. The ticket that I paid for was $278 and, true to other reviews I found after, they called to tell me that ticket is no longer available and that the next available would cost more than $500. I was then informed that the fare I purchased less than an hour ago was not refundable, even though Farehutz.us never confirmed the booking (as told to me by Kairo Dennis, who has been named in other customer complaints).
The only reason for 1 star is so I can post this. This company is a BIG ZERO. SCAM!! BUYER BEWARE!!We booked 2 seats to SFO for $365 total. Great deal right? After waiting 20 minutes for our purchase on their website to go from "pending" to "confirmed". I called and was told that we were only getting one seat at that price because the offer was no longer valid. It was not refundable and the charge had already been processed. It was going to cost us another $500 for the 2nd seat. I think the delay for the confirmation is so they have time to charge your card and then they call and tell you they could only get one ticket for your price. By the time you get the bad news, its too late to stop the charge. We quickly called our bank's fraud department and canceled our card. This company is a total scam!!! Do not use!!!
Worst experience ever. Sold you a cheap ticket when call you to tell you one of your flight is not available and you need to change. Charge you more. Ask for a refund, told me no. Just told them I will contest in calling my credit card and hang up. Not been charge yet…
they're criminals; if you don't comply with their terms, you get scammed. I bought a round trip ticket from Vancouver BC Canada to Bogota Colombia for one price, and they tried to raise it later. Now that I'm about to travel, it return out I don't have a return flight, and nobody answers calls or responds emails. Would be possible to file a lawsuit for fraud?
Report this app, it's the worst experience of my life. I made my booking and paid, they sent me a booking ID number, hours passed and I didn't receive any details about my flight. When I called, the response was that the flight was no longer available at that price, that I couldn't cancel, and that I had two options: either pay the difference or they would ban me from traveling on any airline and I would have to pay CAD900. They practically threatened me. They are scammers; they force you to sign a document with the amount you agree to pay so that the customer can't make a claim later. They are thieves, abusive. FAREHUTZ offers fake and misleading promotions. They are a scam.
I booked on farehutz and they called me 4-5h later to tell me that the “discounted ticked” I bought was no longer available since a bunch of people wanted the same ticket and it was already sold so they wanted to me to either upgrade my ticket which was 700$ more or change the date which was 5-600$ more on the availability that I had.
DON T TRUST FAREHUTZ AND AIR CANADA Here the continuation and the end of story :I booked a trip that was advertised as an Air Canada-operated itinerary with specific fare conditions and a confirmed price with the company FAREHUTZ . Payment was completed based on that offer.Only after payment, the agency informed me that:- the return flight now included a connection instead of being nonstop,- checked baggage was no longer included,- and a significantly higher price was required.When I contacted Air Canada, they stated that they have no visibility into what was advertised by the agency and cannot assist or intervene, even though their flights and branding were used to sell the trip.The result: the customer bears the full risk, with no effective recourse.This experience has led to a complete loss of confidence in Air Canada, and I will avoid booking with them in the future unless stronger consumer protections are in place.This leaves consumers unprotected and without meaningful recourse.Until this changes, I will not travel with Air Canada again.
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