Review Time
This was definitely my last trip with Skyhook. I booked a two part tour. Climbing Mt Toubkal and visiting the Sahara.
To be honest, I would not recommend completing the visit to the Sahara with this provider. As a solo traveller, I contacted the company in advance to confirm whether the trip would still go ahead if I travelled alone. They confirmed that it would, without providing any additional comments regarding quality or potential adjustments other than maybe joining a group. No discussion of any price modifications that would have allowed me to make an informed decision.
After paying an additional £220 for this three-day trip as a solo traveller, I was placed in a van with approximately 20 people, despite the booking suggesting small groups. I was asked to pay for my own lunch, even though the tour description stated that all meals were included. I received back the money I paid for the lunch, however that is not the point! The dinner at the first hotel did not even include water, and a very small plate had to be shared between four people at the table. The stops on the trip also differed from those described in the itinerary, and some locations were not visited at all. People travelling with me paid between €70-80. You can imagine my disappointment!
After speaking with other passengers, I realised that I had effectively been outsourced to a trip booked through the GetYourGuide platform. While I am aware that this platform offers budget tours (and I have used it in other countries), this was not what I paid for in this case. The experience felt like a low-cost tourist trap. During the trip, we were accompanied by local “tour guides” who walked us around public areas and then demanded tips in a manner that felt almost forceful.
To make matters worse, my contact at Skyhook asked me to update him on how the trip was going. When booking a guided tour, it should be the provider’s responsibility to ensure service quality and passenger wellbeing at all times.
The first part of the trip was somewhat better, and I believe this is where their expertise lies. However, this is not an easy climb in winter, and the equipment provided was not always suitable. Two helmets did not fit properly, yet no adequate solution was offered; we were simply told to carry them attached to our backpacks. On the first day, after lunch, we began walking on snow while carrying all our gear but were not advised to use crampons, which would have made that section significantly safer and easier. I was wearing trekking boots, which were listed as suitable in the equipment description, yet the terrain was slippery and unstable in several areas, making that section far more difficult than necessary.
Ultimately, it was the natural environment itself that made the experience worthwhile, rather than the organisation or service provided.
I’d never been snowshoeing before but I came across it as an activity on skyhook and thought it looked fun!I’m so pleased I signed up, our guide Tom was fun and knowledgeable and made the activity easy to pick up. The accommodation and food were fantastic and the Swiss Mountain scenery was incredible!
Our guide tom was very friendly, knowledgeable and organized. Pick up and drop off was easy. The guesthouse Villa Linda was brilliant. Lovely large rooms with good facilities, amazing food, hosts that couldn't do enough. Really enjoyed the hot tub and sauna in the back garden. The hikes were local so not much travel time. The scenery was stunning in the snow. Tom was very knowledgeable about the area and history -sharing this with the group at points throughout the trek. The thermal baths were a great end to the day easing the aching legs and back for myself. Would have loved a longer tripHighly recommended
I booked through Skyhook (I like the name!) and I was not disappointed - good straightforward organisation which made it simple for the clients. Skyhook and their local agent Atlas Vertical sorted all the logistics and food on the hill and made life very easy so we just walked and enjoyed the adventure. Our guide, Lagcen from Atlas Vertical, was steady and adapted the pace to suit the terrain, made sure we were well fed on our journey and looked after us extremely well.
This is was my first experience for ice climbing and went so great we were so lucky to have Ben who is a great guide provided us with tips and tricks about ice climbing.Despite the limitee snow and ice currently in Oslo with all the credit goes to climate change, we managed to to climbing for two days in the same site which was wonderful.Can't wait to book another trip with skyhook perhaps a 15 days camp in everest 😊🤞
Not Recommended – Beware of Skyhook AdventuresIn detail:I do not recommend this agency. I had positive experiences on my first three trips with them, so I booked another adventure to summit Mount Aconcagua and paid the initial deposit.After my first meeting and reading more reviews online, I realized many people had negative experiences with this local company in Argentina summit company, so I decided to cancel my summit trip and planned with another company. That’s when the real issue arose: the €500 I paid is non-refundable and can only be used as credit for future trips.The credit system is extremely restrictive. For example, I’m now booking another trip that costs almost €600, but I can only apply €77 of my credit to it. You are essentially stuck with them, unable to fully use what you’ve already paid.It’s frustrating because this company seems more interested in squeezing money from customers than providing honest, ethical, and purpose-driven services.If you’re considering booking with Skyhook Adventures, please be careful. Read reviews thoroughly and only proceed if you are willing to accept last-minute, restrictive policies.
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