Review Time
First car I rented break light was completely broken. Couldn’t shut the trunk. (Opel corsa) car same trip wouldn’t start because of a malfunction (Renault Zoe). Had to wait 20 min on hold. Cars are also often dirty and smell like smoke
We rented a car for the entire day, but it was broken and unusable. We had to pay 50€ to change our hospital appointment because we couldn’t switch the car. The rental service will charge us more if we leave the defective vehicle, and we ended up waiting for two hours without any resolution or refund. This is the worst customer service I've encountered, and the rental experience was incredibly frustrating. This isn't the first time we've faced issues, but it will definitely be the last with this company. Calling them was pointless; we had to reach out multiple times and waited a long time only to hear that they couldn’t help us. They provide excellent service when it comes to taking your money but show no concern for customers.
We rented a car for the entire day, but it was broken and unusable. We had to pay €50 for a missed appointment due to the car issue. The company threatened additional charges if we left the broken car. We waited two hours without resolution and received no refund or alternative options. This is not the first time we've faced such issues, and it will certainly be the last with this company. The customer service was appalling, and even after multiple calls, we were met with indifference. They only care about getting money and disregard customer satisfaction.
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MyWheels gelooft dat elke auto een deelauto is. Samen maken we de straten en buurten een klein beetje beter.
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