Review Time
We bought an "industrial" hoover for our carpentry and the accessories broke after a few months, but the funniest thing is that only after they broke did we notice the poor quality with which they are manufactured (especially if compared to conventional home hoovers) . they changed two parts after much struggle and the main part they left unsolved, that is, we do not have a hoover and we will not buy the accessory again from the brand because it will break in days .... They are a very strong brand in sales and MKT but they promise more than what they do ... not to mention the price of the equipment . a shame .
We tried different other machines, but all were bulky and heavy, with a lot of dust and hurting your hands or arms.This Festool ETS 150/3 for sanding the walls is worth every penny. I write this review after 3 months of very intensive daily use, it still works as new.It is the newest model - very light and handsome -, but already I cannot without this quality tool anymore.
My Festool mitre saw was running slowly and intermittently after being rained on. After leaving a request for technical help, Goran in UK engineering called me back, and we solved the problem together (I'm an engineer too). Marvellous service which avoided me needing to send a big, awkward tool back for repair. For others who have this problem: there's a thermistor on top of the motor (look for the two red wires), surrounded by a short length of shrink-fit, and set in a blob of white thermal paste. It's open to rain getting into the shrink-fit tube, which changes the resistance, presumably making the electronics think the motor has overheated, and so commanding protection mode. Note to Festool: After drying out the component with applied heat, I sealed the top of the thermistor housing with silicone, preventing any more water getting in there, solving the problem. Maybe this sealing should be done at the factory. The shrink-fit tube points directly up at the sky, and sometimes it rains on building sites!
I wish I could have given a higher rating but their customer services leaves a lot to be desired. I sent a drill in for repair and it took 10 days to repair which is fine. However when they posted it back to me UPS kept changing the delivery date. I kept emailing and phoning Festool but they left it up to me to chase UPS even though it is the postal service they used. Finally UPS admitted that they had lost the parcel and Festool finally agreed to send me another a month after I originally sent it in for repair….. and now UPS again keep changing the delivery date and am yet to receive my drill for which I paid a premium, and with Festool you do pay a high premium. So I am still without my Drill 6 weeks later and have again emailed Festool and again with no reply.
I spent over $40,000 on tools in Australia and was given used showcase tools that had their own set of problems. I was told I wasn't a real festool customer and all round treated disgustingly by festool managememt both in Australia and Germany.Their "rapid repair" is a lie and I was quoted 2 weeks for repair, not 48hr, not including transport. Could be up to 4 weeks from date of sending tool away.Tried it once and they lost my tool and it took nearly 2 weeks just on transport and to get my tool back. Was told the tool no longer belongs to me once sent in for repairs and I had no rights to know anything about the tool anymore.I truly regret spending such in these products in such a short space of time. Can honestly say that they provided me with the worst service I've ever known regardless of sector. I would definately NOT recommend this company. Makita provided a 24hr repair service and the tools are a fraction of the price. I can't warn people enough to stay away from festool and to use other brands.I have been a Dewalt Customer ever since. I run a company in Australia and England and would never buy festool for either myself or staff again. The quality of work from my Dewalt and Makita is just as good as what it was. Instead of tens of thousands of dollars/pounds I have been spending just thousands. Saving myself roughly 40,000 every 2 years or so. 20,000/yr is a good wage for someone here in the UK and festool really don't give a damn once they have your momey.
MIDI extractor push switch broken after 13 months of light use. Never experienced such useless customer service. I have spent thousands over the years with Festool. I will never spend another penny on Festool. Definitely gone down hill from previous years. Everything seems to break far to easy for the high price tag.
What an amazing company.recalled my Kapex chopsaw after 13 years of hard work due to an issue found on some machines of that age.They rectified the problem and in the process replaced all worn parts .guard,dust guide,lead and moulded plug bed strips and machine casing.Unbelievable service first class.
So 13 years ago i bought a Kapex KS120.A few weeks ago festool called me and told me the saw needed a safety check as an minor issue were found in older saws.Festool send me an empty box and a guide how to pack the saw. i packed it in the box and called ups to come and pick it up. 7 days later the package was returned from service, and when i unpacked the saw i were amazed of the level of the service quality,it was almost like receiving a brand new saw. Thumbs up for amazing service and fantastic support all the way through the process.
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