Review Time
festool planex lhs 2 interface-pad works for few days then pads breaks appart they are poorly designed when other workers are looking at it and came up with better solutions to the problem... get with the program festool if not gonna loose great customers...
Dealing with costumer service is a pain in the neck!!! They stopped responding my email after I sent part numbers and pictures needed for warranty claim. The worst costumer service I have dealt with, great tools poorly costumer service!!
The txs screwdriver stopped working after 3,5 years It was used correctly and just a couple a times.The reparation cost me almost like a new machine!It’s a nice machine to handle but poor quality and very expensive to repair.I Think the guarantee should have recover this or at least that they should have a dicent price setting on the reparation
Very disappointing experience with Festool. If you are using the separate cable be careful. The spigot on the end of the power cable that goes into the appliance actually broke without my knowledge. It was left in the machine, hence leaving the power supply coming through the lead totally exposed. I received a serious electric shock off the lead (and ended up in hospital needing an ECG). When I saw the exposed power prongs I could not believe it, I then looked everywhere for the plastic spigot/tip, could not believe it when I eventually found it IN the machine. This is a serious safety issue. Festool UK and Germany thoroughly uninterested and dismissive, virtually no support off them. They did send two replacement leads but no other interest other than trying to get the tool off me to "inspect it". No offer of courtesy tool. The fact that this issue could kill someone is seemingly not a problem to them. I have told them I will not be providing them with the lead as it is now in the hands of Trading Standards and will be given to them. I do not trust Festool to use any evidence intelligently, but if Trading Standards are happy handing Festool the lead that is fine. Overpriced and extremely dangerous. Hopeless customer service, though they are quite interested in making you sign up to their ridiculous app/club/registration at the start....after which they drop you like a hot brick. Never again..... I can not emphasise enough how horrific Festool's service (and tools) are.....
My new Festool table saw conked out after a month . The service I got was abysmal. Eventually I got the tool back fixed and as it was under 3 yr warranty it was free. Festool used to have great customer serving i have noticed their c customer service is very poor now . Especially the courier service . 2023 December
I agree with other reviewers stating the poor customer service at Festool. Bought a $1,200 tool from them and shortly after reached out for support, first by email and got a canned response. Then called and Festool rep was rude and dismissive and unwilling to even offer support. Funny thing was my next call was to my cellular service support (unrelated to Festool) and expecting a long wait for a difficult call and amazed at how easy and helpful the cellphone customer service was compared to Festool. My first Festool purchase and hopefully my last.
I purchased two new batteries Air stream 18v 5.2.I have had them just over two years very little use.They no longer charge. Sent the for repair they cant be repaired ? What a load of crap. I have had other makes like Milwaukee, for 7 or 8 years still working,Customer service don’t want to help. But they want to charge me for two new ones more than i can buy online ?Spouse to be the best tools out there I don’t think so.
**Only Buy If You Don't Want A Festool Warranty**Whilst it's a great bit of kit you really need to be aware FESTOOL DO NOT ACCEPT IT'S 'A TOOL' AS FAR AS THEIR 3 YEAR WARRANTY IS CONCERNED. I had this confirmed by email from their customer support people..... very disappointing!!!!!
Worst customer service I have ever encountered. My CT Midi doesn't work correctly. Manual and auto switches on the vacuum right away. Since it is out of warranty they said to send it in. they would not diagnose problem or even give me a hint. I live in Hawaii and would have to send it by air to Indiana and back. So I ordered every part, plug, switch and circuit board. Hooked it up and nothing changed, still doesn't work properly. Called them up and no one would help, just told me to send it in and pay them a $1/minute and they would let me know how much the repair will cost. I thought when I bought this high priced tool it would have great customer service. I was wrong. I will never buy another Festool again. I hope someone else sees this post before Festool deletes it
Totally disgusting customer service. I've contacted customer service three times in 8 days asking for a saw to be picked up and the saw is still here. How hard can it be! I called today at 3pm and they've close early on a Friday but not done the work that should have been completed. Surely everyone knows you can't go home when the work is incomplete.
Claim your business profile now and gain access to all features and respond to customer reviews.
adultrepdao.com
yourhomeupkeepers.com
ogilviehomes.co.uk
keyliteroofwindows.com
minthome.com
gregoryheating.co.uk
newhomesnaggingsurvey.co.uk
zoaenergysolutions.com
sjf.com
yardzen.com
