Review Time
The desk is fine. Not the best quality but fine. However, they sent me the wrong hardware for my desk. When I contacted support, they offered me $20 to just work with what I had. The box the hardware arrives in says they will send you new hardware if what they sent wasn't correct. At no point would offer to send me the correct pieces and they would not confirm they sent the wrong stuff. Basically buy the desk if you're comfortable drilling your own holes and even cutting metal.
The desk is fine. Not the best quality but fine. However, they sent me the wrong hardware for my desk. When I contacted support, they offered me $20 to just work with what I had. The box the hardware arrives in says they will send you new hardware if what they sent wasn't correct. At no point would offer to send me the correct pieces and they would not confirm they sent the wrong stuff. Basically buy the desk if you're comfortable drilling your own holes and even cutting metal.
Specifically bought a desk because we were looking for an electric standing desk that had casters. Spoke to an agent prior to ordering to make sure the desk I was ordering came with casters, they told me it did. It arrived without casters, went back to their webchat and was told they don't have casters for this desk and I should buy some from amazon.
I ordered a standing desk from Fezibo which had missing screws so I couldn’t assemble it. When I contacted them they said the screws were out of stock and I could buy replacements from Amazon ( they’d refund me afterwards with proof of purchase).Amazon didn’t have them in stock. They then said I should go to a local shop to source and purchase myself. I wasn’t prepared to go through all this hassle so requested to return the desk. They said I couldn’t return the package once I’d opened it. This is in breach of trading standards as by missing parts the item is classed as faulty, the very definition of faulty- a desk that cannot be assembled due to missing parts!The bot you have to be in contact with just kept regurgitating the same useless “ try Amazon” advice. Furious
Nearly 20 days to be told half the desk was damaged in transit. Constantly pushed back when asking for a refund. The worst online purchasing experience I have had since ecommerce began. They are based in Hong Kong and their items are made in China. You will be waiting!!! There are other similar priced options on the local markets with better customer support experience. Just avoid.
Avoid!I ordered an electric standing desk and the matching drawers. The drawers were delivered quickly by DPD but the desk was sent via EVRI (why!?).I appreciate Fezibo aren't responsible for Evri's actions but the customer service at Fezibo wasn't exactly brilliant. I had to ask for another desk to be dispatched, which Fezibo kindly organised, but with Evri again who have sicne lost the second desk! When I've gone back to Fezibo to ask them to dispatch a third time but via a different carrier, they are now asking for proof of delivery of the parcel so I am aghast at how they expect me to take photos of a box that has never even attempted to be delivered to my front door!I'm now trying to get a refund for the desk but can't seem to get anywhere so will have to contact my credit card company.AVOID AT ALL COSTS!
We purchased the FEZIBO Brasa Full Surround Triple Drawer Electric Adjustable Standing Desk with Shelf for my partner's office, and we're very pleased. Ordering was easy, and it arrived quickly—placed the order Sunday night, and it was here by Wednesday. The box was big and heavy, but manageable.The quality of the parts stood out—sturdy and well-made, with decent wood panels (though not oak). Assembly took about 3 hours, and while the instructions were clear, we had to use a few washers to fix some improperly drilled holes. Other than that, everything was excellent: well-finished, high-quality, with thoughtful attention to detail, including spare fixings.It’s surprising to see some negative reviews, as our experience was fantastic from start to finish. For the price, we wouldn’t expect it pre-assembled, and everything was clearly labeled and packaged to avoid confusion. We’d happily order from FEZIBO again. Highly recommended—thank you!
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