Review Time
My first interaction was positive, but things went downhill quickly. The vehicle has been unfit for use for almost two months. I struggled to submit a repair claim due to incorrect assignment, and after scheduling a pickup, they failed to show up. I reached out for support a month ago, but have yet to hear back. Over 18 months, I've had multiple account managers, and changes happen without notice. Their website is often down, and despite repeated requests, the vehicle keeps reverting to the wrong assignment.
The service I received was dishonest. I paid a substantial amount for engine repairs, but the car broke down the next day. An independent mechanic confirmed that no actual repairs were done. When I confronted the service, the owner was aggressive and tried to intimidate me. This experience felt unsafe, and I had to leave to avoid conflict. I warn others to avoid this service, as they are untrustworthy and dishonest.
My initial contact with the company was positive, but things quickly deteriorated. The car has been unusable for almost two months. I couldn't submit a repair claim online due to the car being assigned incorrectly, so I had to email and wait for a response. After I scheduled a pickup, the workshop didn't show up and went on a break. I contacted support a month ago, but still no reply. Over the past 18 months, I've had over five account managers, and changes often happen without prior notice. Their website frequently has issues, and despite many requests to fix the assignment of the vehicle, it continues to revert back to our HR manager.
This is a terrible company! They are extremely unethical and should be held accountable for their actions. They charge for non-existent issues and refuse to refund deposits. Their customer service is poor, and they often create excuses to charge more money. I regret dealing with them and advise others to stay away to avoid financial loss.
I returned my vehicle in good condition, but they later claimed hidden damage and charged a hefty deductible. The issue was minor and not noticeable during normal use, yet they refused to consider it as normal wear. Their communication was polite but unyielding, so be cautious of potential hidden charges after returning a vehicle.
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