Review Time
MOLD! I could go on and on about everything that was terrible about my experience as a rented, but the most significant was extremely high levels of mold in my rental that FirstKey failed to ever acknowledge or remediate, even after I sent them a copy of a 3rd party mold inspection report and the related lab analysis. I moved out after 6 weeks. It cost me a lot of money (moving, throwing out many of my belongings, and oh yeah, the mold inspection they said they would reimburse me for but never did) but I wouldn’t risk my health. Other issues - cockroaches, poison ivy lining the fence, a fire alarm that need the batteries replaced when I moved in, filthy carpet, maintenance tickets that went nowhere… I could go on and on. If you’re considering renting from them, do yourself a favor & run the other way.
Don't make your customers be project managers. Send out techs who do their job. Have a website that works on mobile. Don't close tickets before the job is done. Don't send surveys to people who are waiting for a phone call. Ps. Michael was pleasant.
Raul G was very helpful with my lease renewal. My rent cafe hasn’t been allowing me to make payments or view my lease. He was able to get me through all the steps and everything completed! Best experience I’ve had with First Key yet!
As always, Firstkey sent out a great maintenance worker. Antonio, came, fixed my toilet and was headed out within 15 minutes. I appreciate the professionalism and speed so much. 10 thumbs up to Antonio and the Firstkey maintenance team.
FirstKey is very supportive, communication is top tier and very informative. I will update my review once we join the FirstKey Homes and start our Lease. Thankh you Skyler for answering all my questions and providing each step of the process. Diana also reached out and answered several questions as needed to start the process.
Their payment website gives flat-out incorrect information: it says rent is late before it’s even due, displays amounts that don’t match what they use internally, and refused to accept my bank with repeated “bank not supported” errors until I finally spoke to someone. The automated phone payment system was just as useless — it told me my rent was already paid when it absolutely was not.
Maintenance is a complete waste of time. The back door has been broken, the wheels are shot, and instead of fixing it properly they sprayed WD-40 on multiple times. The gutters are falling off; they put them back up and they fall down again the next day. Every request turns into endless back-and-forth: “send pictures,” more messages, more delays — and after all that, when they finally come out, they do not fix the problem.
The one exception was the AC unit, which they actually fixed once. Other than that, dealing with them has been a total nightmare. It is pointless to request repairs, exhausting to chase them, and I cannot wait to move.
Justin and Adrian did a wonderful job! They were so kind and had great attitudes! Something that is rare to find nowadays unfortunately. They went above and beyond. Answered our questions. Very professional. Thank you so much Justin and Adrian for all of your help today!
I had a great experience with FirstKey Homes today. Asif Khan was extremely helpful, professional, and responsive throughout the process. He took the time to answer all my questions and made everything clear and easy to understand. His support really made a difference, and I felt confident moving forward because of his guidance. I would definitely recommend FirstKey Homes, especially if you have the opportunity to work with Asif Khan.
Exceptional maintenance service from Alfonso and James today. My fiancé and I came home from vacation yesterday to a burst pipe, which required us to shut off the water valve. When I woke up this morning, I also realized our heat wasn’t working.
Alfonso and James truly tag-teamed the situation and got everything taken care of quickly—fixing the pipe and getting our AC unit working so we had heat again on this unusually cold Florida day. They do need to come back to complete the work order, but thanks to them, I have heat and running water today, which I am incredibly grateful for. On top of it all, they have great banter and personalities that made a stressful situation so much easier to get through. Truly outstanding service!
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We are FirstKey Homes, a leading and growing provider of well-kept single-family rental homes nationwide.
We are committed to helping renters find a home that has the space they need, the privacy they want and the peace of mind they deserve, with more than 20,000 homes in 25 desirable U.S. markets. Renters choose FirstKey Homes because they want overall better value – including more living space, a variety of neighborhood options, and a home to enjoy with friends and family.
Beyond helping renters easily find the right home for them, FirstKey Homes delivers value through service, support and convenience so our residents can unlock more from the home rental experience.See more
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