Review Time
Fishpond is the number one place I buy my hard to find books from, which usually are only available from overseas. They source my books from the US and the UK and get them delivered to me right here in Australia at the best shipping price. They offer really great prices and my items always arrive safely. I have been buying from them for years and the service has always been outstanding. I wouldn't go anywhere else for my overseas books.
I placed an order for a book on November 7th, thinking there was plenty of time before Christmas, with an estimated arrival of just a few weeks. It ended up arriving on January 1st, so I couldn't give a physical gift for the holidays. I then foolishly ordered another book on December 20th, as I was leaving the country at the end of January. To my frustration, it hadn't even shipped by the end of January, which led me to request a refund. The long delivery times are infuriating, especially when misled with estimated arrival dates.
I placed an order for a book on November 7th, believing that there was ample time before Christmas, with an estimated arrival in just a few weeks. However, it only arrived on January 1st, leaving me unable to give a physical gift for the holiday. I then made the mistake of ordering another book on December 20th, as I would be leaving the country at the end of January. To my dismay, it hadn't even shipped by the end of January, prompting me to request a refund. The long wait times are frustrating, especially when misled by estimated arrival dates.
I was approached by the platform to sell a book I had purchased from them, and after agreeing to do so, I received instructions along with a buyer's address. I followed their instructions precisely and sent the book after paying upfront. However, the postal service informed me that the address didn't exist. It is impossible to contact customer support by phone! When I reached out for help, they claimed not to understand my issue. I had to remind them of their own email detailing the sale. They then suggested I follow up with the buyer, who has not responded to my emails. Now, I’m being told I’m unfairly blaming them for my predicament and that the loss of nearly $10 is just part of business. This company is utterly disappointing; their customer service is among the worst I've encountered.
I've purchased several puzzles from this company lately and I'm extremely happy with them. The designs are modern, the colors vibrant, and the quality is superb. I use puzzles to keep my mind engaged while having fun, and I will definitely buy more in the future.
Whenever I'm in search of a book or a calendar, this platform is my top choice. I'm very pleased with the service and the variety available, and I find the prices to be quite reasonable. The daily dog calendar we enjoy has been a staple for several years, and I also get one for my sister each year. Thank you for providing this calendar; it truly brings us daily joy.
I found a book from a store that was the first in a series, but they couldn't order the rest for me. This platform was the only place I could find the entire series. It took a bit longer than usual, but they kept me informed throughout the process. Thank you for helping me complete my collection.
This company lacks transparency. I ordered two books because they were cheaper than other places, but I later discovered I was charged over $20 more than the listed price due to hidden processing fees. I canceled my order eight hours later, but despite the order not being processed, I was charged a $16 cancellation fee. This is misleading and unethical.
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