Review Time
I have not received any replies to my emails concerning my claim. Their automated system indicated to expect a response in "up to 7 weeks." After waiting 5 weeks, I reached out for an update but got no reply. Now, it has been over 7 weeks and 5 days since I submitted my claim, and I still have not heard anything or received a resolution.
Be cautious of their warranty. It took 8 weeks for them to respond to my claim. They also expect you to pay for shipping the defective product back, which could cost more than the product. Their lifetime warranty feels ineffective. I’m relieved I bought mine from a different retailer and returned it.
I received a digging and cultivating tool that looked promising, but when I tried to cut perennials, it barely worked on anything thicker than a quarter inch. It's quite dull, which is disappointing. While the pointed tip is effective for weeding, it doesn’t meet my expectations.
I reached out to customer service regarding a broken tree pruner and was dismissed with a 'wear and tear' explanation. I believe this is not the case, so I've initiated a warranty claim. However, I'm concerned about the negative feedback on their claims process and the long wait time of 6-7 weeks. I hope for a positive outcome and will update my experience later.
I purchased two heavy-duty shovels online two years ago, and both broke at the head within three months. I submitted a warranty claim with photos and the purchase receipt. They indicated a 6 to 7 week response time. After 8 weeks, I reached out again via email, but there’s no customer service line. These shovels are not worth it, and their warranty seems non-existent.
I have not received any responses to my emails regarding a customer claim. The system sent an automated reply indicating to allow for 'up to 7 weeks.' I reached out 5 weeks after my submission for an update—still no reply. Now, it has been over 7 weeks since I submitted my claim, and I am yet to receive any update or resolution.
I filed a warranty claim for lawn scissors over 7 weeks ago and have followed up twice without any response. It seems they have no intention of honoring their warranty, which reflects poorly on their customer service. I will not purchase from them again.
I’m uncertain if I will ever buy from this company again. I emailed them regarding a simple request for a nut and bolt, and they informed me it would take 7 weeks for a response. Are they short-staffed or overwhelmed with product issues?
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Fiskars is a global brand bringing tools that empower people in the garden, home, office, and classroom. Our tools are smarter and easier to use. Fiskars is one of the oldest companies in the world, established in 1649.
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