Review Time
My recent experience with Peach Aviation left me genuinely saddened and disappointed.
I travel a lot, and flying has always been a normal part of my routine. Because of this, I know that delays and unexpected situations can happen, this is understandable. What is difficult to understand, however, is the lack of care and response from the company afterwards.
This flight was not only significantly delayed for 3h, which already disrupted my plans and caused additional stress( additional 150 euro for the taxi), but the onboard experience itself was also very uncomfortable due to an ongoing disturbance that made it impossible to rest after a long wait before departure.
What affected me the most was the way the situation was handled after I reported it. I was informed that the matter would be reviewed, yet there has been no meaningful follow-up since then. It feels as though my concerns as a passenger simply do not matter.
I understand that for a large airline, losing one customer may not seem important. But for me, as someone who flies frequently, it is truly a pity to have such an experience and to feel that the company makes no effort to support or even acknowledge the client afterwards.
I sincerely hope that in the future Peach Aviation will take passenger feedback more seriously and make real steps toward improving communication and customer care.
Wort airline ever flown. They are not even into charging money for additional services) - which I understand. They have awful service, high prices and absolutely unfriendly personnel. Whenever you can avoid them while flying in Japan and surrounding - avoid at any cost).
My recent experience with Peach Aviation left me genuinely saddened and disappointed.I travel a lot, and flying has always been a normal part of my routine. Because of this, I know that delays and unexpected situations can happen, this is understandable. What is difficult to understand, however, is the lack of care and response from the company afterwards.This flight was not only significantly delayed for 3h, which already disrupted my plans and caused additional stress( additional 150 euro for the taxi), but the onboard experience itself was also very uncomfortable due to an ongoing disturbance that made it impossible to rest after a long wait before departure.What affected me the most was the way the situation was handled after I reported it. I was informed that the matter would be reviewed, yet there has been no meaningful follow-up since then. It feels as though my concerns as a passenger simply do not matter.I understand that for a large airline, losing one customer may not seem important. But for me, as someone who flies frequently, it is truly a pity to have such an experience and to feel that the company makes no effort to support or even acknowledge the client afterwards.I sincerely hope that in the future Peach Aviation will take passenger feedback more seriously and make real steps toward improving communication and customer care.
The staff at Peach have terrible customer service.I tried to cancel my ticket, but they couldn’t help at all and didn’t even try to solve the problem.They just told me to use another airline instead.On top of that, most of the staff couldn’t speak English properly, which made communication very difficult.I’ll never use Peach again — one bad experience was enough!
Worst airline in Japan, they sell as low-cost and they're nothing like that, high prices, bad platform with no indications and zero help on how to do check-in, awful planes with no space, no help or solutions given by the workers, who also speak no english at all, worst flying experience in my life, and I have flew with Ryanair.
I have used peach several times from Fukuoka to Tokyo. There have been problems every single time with check in machines not working or even a one hour delayed flight . Staff also don't speak or understand English and don't seem to process my Japanese. Peach is the worst. I reckon it's better to pay a bit more for a more reliable service.
I purchased my ticket through Booking.com, where the baggage allowance was clearly indicated. However, once at the airport, Peach required a different baggage weight than what I had already paid for, forcing me to pay the difference directly at check-in. When I later requested a refund for this unfair charge, they refused to reimburse me for the amount I had been wrongly charged.
Seems to be a fraudulent company. I booked flights for €1,000 and didn't receive any emails with information, but €1,000 has been debited from my account. There is also no contact address to which you can write. Be careful, these seem to be scammers! Shame on you.
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Peach is Japan’s first true LCC bringing low fares and a casual quality of air travel to the people of North Asia and beyond. Based at Kansai International Airport in Osaka, Peach is also rapidly expanding its network in Okinawa and Tokyo.
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