Review Time
Check the reviews. This airline has cancelled on me 3 times!! First from Las Vegas to Toronto. No rebook, no assistance at all to get me there. I had to scrambled to buy another ticket from another airline to keep my trip to Europe in place. I was issued a travel credit. I rebooked to Vancouver. That was cancelled. Rebooked again, that was cancelled. They will not refund my money because the credit card I used on the original purchase has been closed. They claim to have no other recourse. a rep did tell me I would be refunded. Then another agent later told me sorry he was incorrect. So they can keep my travel credit. I would not trust flying with them EVER. This is the worst airline in North America! If you are thinking of flying with these clowns. Plan to see something like this: "We're sorry to let you know that your Flair Airlines flight from Las Vegas to Vancouver has been cancelled due to a schedule change." 👎
We recently had a very disappointing experience at the airport and feel it is important to share.
We attempted to complete online check in multiple times before arriving at the airport but kept receiving system errors. We tried again on the way and experienced the same issue. Once at the airport, we attempted self check in at two separate kiosks and again received errors.
At the counter, we were asked to provide proof of the system error. We were unaware that screenshots were required as no such instruction appeared during our attempts. Even more concerning, only part of our group was able to check in under the same reservation, which created additional confusion and stress.
During baggage verification, we followed all instructions and placed our personal items into the sizer. Four fit without issue. One required adjustment, and we immediately agreed to remove items and pay for an additional carry on bag. Despite cooperating and agreeing to pay, we were repeatedly instructed to re place all bags into the sizer multiple times. A second attendant was called and the entire process was repeated again.
When we politely mentioned that the bags had already been checked several times, we were told the agent could make us redo the process as many times as he wanted and that boarding could also be refused. We were also told we could “go ahead and complain.” This felt unnecessarily intimidating, especially since we were fully cooperating and trying to resolve the matter calmly.
We ultimately paid for the additional bag. However, at the gate we observed other passengers placing bags into the sizer forcefully and being allowed to proceed without additional charges, which raised concerns about consistency.
We completely understand and respect airline baggage policies. Rules are rules. However, the repeated checks, dismissive communication, and tone used made the experience stressful and embarrassing for our family.
We hope the airline reviews both the system issues and the way this situation was handled. Clear communication and respectful treatment go a long way, especially when families are already dealing with travel stress.
If anyone else has experienced similar issues with check in system errors or inconsistent baggage enforcement, I would be interested to hear your experience.
Absolute garbage airline. I made a mistake on booking and they made me pay 4 seat selection as they said that does not carry over to the new reservation. Useless customer service and they give zero shits about customers while their terms of service are just a money grab. Karma will take down Flair soon.
The flight was delayed for nearly 3 hours. They hurried everyone to board just in time to avoid paying the $125 delay compensation. Their website mentioned that I could claim a snack/drink reimbursement, so I submitted a request for $32 for two people. However, they claimed they couldn't locate my reservation/email and asked me to resubmit. I confirmed my details were correct, yet now I've received no response. This experience has been very unprofessional, and they seem unwilling to assist. If they had no intention of reimbursing, why advertise it on their site? My time has been wasted.
My wife mistakenly booked the wrong date, and we reached out to the company within minutes to rectify the situation. We communicated directly with them, only to be informed that they could do nothing and that we would have to pay an extra $350 just to change the date. This inflexible approach and lack of customer support for a genuine mistake made right after booking is very disappointing. I hope the company can revisit this issue and find a fair resolution.
This week marked my first and final flight with the airline. They raised concerns about my luggage being 400 grams over the limit. After removing an item that clearly weighed over 1lb, we reweighed the suitcase, and it was still heavier than expected, prompting us to remove additional items until they were content. Throughout a 5-hour flight, they didn't even provide a glass of water, opting instead to sell bottled water for profit. As I mentioned, this will be my first and last experience with them.
This week was my first and last flight with Flair. They complained about my luggage being 400 grams heavier than it was supposed to be,we took an item that was for sure over 1lb,we put the suitcase back on the scale and it was heavier than before, so we took a few other items,till they were satisfied. During a 5 hour flight they not even offer us a glass of water so they can make a couple of dollars on a bottle of water that they sell you. Like I said: my first and my last time flying with them.
I never had to pay for my personal bag before in any airline. They make you fit your bag pack through a small container, the container is smaller everytime. It does not matter if the bag can fit under the airplane seat or not. Poor customer service, I rather fly in a more expensive airline than having to deal with this poor experience.No recommended to anyone
I have flown with Flair about 8 times now and have had a great experience every time. When flying it can feel like there is not a lot of choice in airlines, or a focus on customer service - but Flair always does a great job! Their prices are super reasonable - they charge for extras (which I support) and they have always been on-time and efficient. I would highly recommend Flair.
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Flair Airlines is a privately held scheduled low cost/low fare airline based in Edmonton, Alberta.
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