focaldesign.co

1.4
1.4 Based on 17 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.4

/
5

17 Reviews

5 Star
6%
4 Star
0%
3 Star
6%
2 Star
0%
1 Star
88%

All Reviews

Filter Reviews

Review Time

Posy Patterson
Disappointing Shipping Experience

The item looked promising on the website, but after two weeks of waiting, it still hadn't shipped from China. After contacting support, it finally started to move. Unfortunately, during the USPS process, it was confiscated due to counterfeit postage issues.

1
Date of experience: Jan 04, 2026
TwinshiftM280
Terrible Experience

After a long wait of 2 months, my order finally arrived, but one of the items was damaged with three broken parts. I tried to fix it, but it was beyond repair and kept falling apart. I reached out to the support team about the broken item, and it's been over a week with no response. I strongly advise against purchasing from this company.

1
Date of experience: Jan 04, 2026
Posy Kelly
Beware of This Seller!

If I could give zero stars, I would. I placed my order on November 24th, and as of January 3rd, I still haven't received it. The company's website states they cannot track packages. They blocked me on social media instead of addressing my concerns. I will be disputing the charge with my credit card company. This is clearly a scam.

1
Date of experience: Jan 03, 2026
workfare
Order Not Delivered

I ordered this item on December 7. Now it's January 3, and there's still no delivery date in sight. I wish I had read these reviews before making my purchase.

1
Date of experience: Jan 03, 2026
Samson Price
It's a Scam

This is a scam. Stay away at all costs.

1
Date of experience: Jan 01, 2026
Christine Harris
Long Wait for a Cheap Product

I was skeptical about this company but eventually received a package after four weeks. The product's packaging was subpar, and it turned out to be a small, inexpensive toy. If you paid more than a few dollars, you might feel disappointed. It seems many of us rushed into this purchase without doing proper research.

1
Date of experience: Dec 31, 2025
Joseph Price
Dissatisfied Customer

I received my order about a month late. Upon opening the product, I discovered it was not the automatic spinner as advertised. I'm quite unhappy with this.

1
Date of experience: Dec 28, 2025
Mgscott13
Similar Experience to Others

Like many others, I ordered around Black Friday, and while the order was marked as shipped, it didn't reach the shipping facility in China for more than two weeks. It finally made its way to the US, but clearance has been stalled for over a week. It's been 27 days since I ordered, and it feels like an online marketing scam. I'm uncertain if we'll ever receive what we ordered.

1
Date of experience: Dec 27, 2025
Loretta Taylor
Christmas Gifts Never Arrived

I paid for two spirals as Christmas gifts but never received anything. There’s no tracking information available. I suspect this is a scam and will likely have to file a claim with my credit card. Has anyone actually received their orders?

1
Date of experience: Dec 27, 2025
Lisa Foster
Still Waiting for My Order

It's now day 20, and I'm still trying to get my order. Customer service only mentions their 30-day return policy and cannot tell me where my order is. They haven't addressed my question about getting a refund if the items don't arrive.

1
Date of experience: Dec 20, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More