Review Time
I would like to commend Mark Hanley for his consistently high standard of service as Property Management Executive.
Mark is exceptionally attentive and responsive, ensuring that issues are addressed promptly and efficiently. His communication is particularly noteworthy, residents receive clear, regular updates on ongoing matters, general news, and community developments. This transparency creates a strong sense of confidence and trust.
He is approachable, considerate, and professional in all interactions. It is evident that he genuinely prioritises residents’ wellbeing and works diligently to maintain a positive living environment. Mark routinely goes above and beyond expectations, demonstrating reliability, accountability, and a strong commitment to service.
My partner and I feel safe, supported, and confident knowing that the residency is managed with such care and professionalism.
An excellent example of property management done properly.
We lived in one of the Chelmsford managed properties for 4.5 years and had absolutely no issues with the management team. They were always friendly and responsive - especially Agata!
I’ve had a fantastic experience with the service, particularly due to the representative. Their professionalism and helpfulness are commendable. What impresses me the most is their communication—always available to take calls and promptly returning missed calls. This remarkable responsiveness has made my experience far better than before. I highly recommend this service!
My search for a new home had been lengthy and tiring until I was introduced to the service. From the very first interaction, everything became streamlined, organized, and hassle-free. Scheduling viewings, communicating, and following up were all handled with impressive efficiency. I recently secured an apartment in a new development, and the representative was exceptional throughout the entire process. She was professional, patient, and incredibly supportive, addressing all my queries and guiding me with clarity. When I realized I hadn’t recorded videos during the viewing, she graciously offered to film the apartment and sent the clips quickly, showcasing her commitment to excellent customer service. Thanks to her, I felt assured in moving forward with my tenancy, and the service has truly met the high praise I received. I wholeheartedly recommend this company to anyone seeking a reliable, smooth, and top-notch renting experience.
I just moved into a new flat with the service and the entire process was simple and stress-free. I'm especially grateful to the lettings negotiator for answering all my questions and providing so much assistance throughout.
My search for a new home had been quite lengthy and tiring until my sister introduced me to the service. From the moment I connected with them, the entire process became smooth, organized, and stress-free. Booking viewings, communication, and follow-ups were all seamless and efficient. I recently rented an apartment, and the representative was outstanding throughout. She was professional, patient, and incredibly reassuring, answering all my questions and guiding me with clarity. When I forgot to record videos during the viewing, she kindly offered to capture the apartment and sent the videos promptly, showcasing her dedication and excellent customer service. She is the reason I felt confident moving forward, and the service has truly lived up to the great feedback I received. I would highly recommend this company to anyone looking for a smooth, trustworthy, and high-quality renting experience. Thank you for my 5 ⭐️ journey.
My partner and I are now 2 months post-tenancy (after 5 years of timely rent payments, even with annual increases) and the company has ignored my daily calls and emails reminding them that our deposit is yet to be returned. I will be starting dispute resolution with the deposit holding company tomorrow. I strongly advise against this company; during our tenancy, we were ignored when inquiring about repairs, with our only communication being an increase notice in April.
Living with the service has been one of the most distressing experiences of my life. Over three years, I faced constant pressure, negligence, and intimidation in what should have been a safe home. They ignored basic legal protections, shifted responsibilities onto tenants, and refused to investigate serious financial, safety, and data protection issues. This cumulative stress harmed my health, cost me jobs, and led to significant financial loss. I have lived with them for three years and experienced numerous issues, including improper deposit handling, data breaches, and severe neglect of maintenance and safety. Rent is above market rate, yet basic living standards are unmet. This has been the worst experience I’ve had with any landlord in the UK.
Unfortunately, my experience with this company has been extremely frustrating. For over six months, I've been chasing them to resolve multiple maintenance issues. I've emailed and called several times, but nothing has been done. The unresolved issues include faulty plumbing, a malfunctioning oven, a mice infestation, and damaged kitchen cupboards. Despite these problems, rent payments are still expected on time, while basic living issues are ignored. This company shows poor customer service and weak property management. I would advise others to be cautious before renting through them.
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