Review Time
After searching for good quality trellis I came across B&M home and buildings and I was contacted by Forest Garden to make a delivery, they kept me up to date and arrived promptly. Tee and Mark were professional and courteous on arrival and I would recommend them to anybody wanting garden trellis, sheds etc.
Very Poor Quality Throughout.Bought an Apex Garden Shed. 8'* 6'. After spending the time and money to establish a perfectly level base for the shed to be founded upon, First, Forest Garden sent the wrong base out, which was personal labour hours wasted. They did however replace the base with the 'correct' pieces, kind of. Some of the replacement base bits were NOT rot proofed, and many of them were slightly misshapen or missized. This turned out to be a feature of all the panels and pieces, ranging between a few mm, to sometimes into the cm's of missized panels apparently intended to fit together, whilst the instruction manual continually trolls the builder advising to make sure all parts are flush and even.I would have just taken it on the chin, after all, it is just a rickety garden shed, until I came to using the screws provided to fit all the beams together, which tended to melt away like putty in the face of the Impact Driver required to fit them in. In the end, I got my own 30mm screws, replacing the supplied ones, where they could even be replaced. But if they are going to scrimp on the screws, then they are going to scrimp on everything.....including the rain proof materials which tears and breaks at the slightest little fold it has to sustain whilst being moved into position.Now that the shed is constructed, it is good for nothing more than keeping the weather off garden tools. Wouldn't store any valuable power tools or the like in it though. I could confidently say that I could kick my way into this shed with a couple of sturdy thumps with my boot.Yet another lesson in why one should always ignore the Trustpilot overall score and head straight to the negative reviews. 'Positive Review Spamming' is an industry in itself. But genuine pissed off customer's will always want to vent, and there have been quite a few in recent weeks it would seem.AVOID!
It was an absolute pleasure dealing with Forest Garden. The service was truly first class — from excellent communication to prompt, on-time delivery. A special mention to the driver, Gary T, who was incredibly helpful and ensured the panels were delivered exactly where they needed to go. His professionalism made the whole experience seamless. I’ll definitely be using this company again. Highly recommended!
I ordered a summerhouse from this company which has turned out to be one of my worst experiences I’ve had as a consumer.It all started when I had to get in touch about receiving a delivery date. My order was despatched on the 18th Sept. When I requested an update I was informed of the 7-10 working day deadline….based on that info I erred on the latter and booked a tradesman to construct the summerhouse 2 days plus….deposit now lost.After numerous contacts with FG and missed days of waiting for promised deliveries, my product arrived yesterday 7th Oct….the company who delivered the summerhouse is called “Streamline”. You can sense the irony!!!.My promised “white glove” service was a lot less than expected….one driver….various parts put outside the property with no check of what had been delivered.I called FG to let them know what had happened and that there may be some parts missing, also a problem with how the product may have been stored….eg the roof felt was covered in mud and not in a roll..but squashed flat. The reaction from the supervisor was that of “take it or leave it” and that’s the way it is.My wife and I did a check of the parts and I must admit the quality of the product is nothing like you see on the website……the workmanship is akin to that of glorified wooden pallets.As the title of this rant specifies….don’t waste your money and go and buy some decent shiplap and build your own at half the price and be hassle free.P.S …I only gave 1 star because I was not allowed to give 0
i had a small shed delivered 2 days ago and it was perfectly delivered by Andy C. who was very helpful and bought it to my garden which is very narrow and had to carry it from the top of the street but i got it safe and sound and made sure the gate was locked so much appreciated . thankyou .
The whole process of ordering through to delivery was very smooth. Delivery was on time. Access to our house is awkward but Penko and Chris H managed to get the rather heavy load to the right place and it was a pleasure to make their aquaintance.Well done!
Fantastic service and quality product. After having a terrible experience with another company (awful customer service, dreadful delivery, missing parts, incredibly poor quality) I happened upon the Forest Garden website and I'm so happy that I did. The whole experience with Forest Gardens, from ordering, the speedy delivery, professionalism and helpfulness of Tee & Mark, has been faultless. The shed is of a high quality, with the individual parts solid and well made. Incredibly impressed!
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