Name: servercheap.com
Telephone: 7162402070
Rating: 4.4

Guy Guest

VPS outage with inaccessible SSH/VNC and unsatisfactory support response

I paid for VPS hosting and later added account credit. Unfortunately, the VPS became unreachable overnight: - SSH connection refused - VNC console showed no boot or GRUB output - Management panel frequently timed out. Support responded but attributed the issue to my environment. However, the web application had been functioning normally before this incident. If only SSH was affected, the web service should have still been accessible, which it was not. Support could not resolve the issue. The VPS was eventually cancelled, and only the most recent payment was refunded, while the previously added account credit was not returned. This experience makes the service unsuitable for production workloads. IMPORTANT!!! VPS became inaccessible, service cancelled, and account credit not refunded.

Date of experience: Dec 25, 2025

Mehitable Reed Guest

2 months ago

Issues with VPS Hosting and Unresolved Support

I purchased VPS hosting and later added account credit. Unfortunately, the VPS became unreachable overnight: - SSH connection was refused - VNC console showed no boot or GRUB output - Management panel frequently timed out. While support responded, they blamed the issue on my environment. However, the web application had been functioning well prior to this problem. If only SSH was impacted, the web service should have remained accessible, which it was not. Support could not fix the issue. The VPS was ultimately cancelled, and only the latest payment was refunded, while the previously added account credit was not returned. This experience renders the service inadequate for production workloads. IMPORTANT!!! VPS became inaccessible, service was cancelled, and account credit was not refunded.

Date of experience: Dec 24, 2025

GK91 Guest

3 months ago

Excellent customer service

My experience with this service has been fantastic so far - competitive prices, reliable services, and outstanding customer support. I've submitted a few tickets for additional requests (not due to any issues) and they have responded within a few hours each time.

Date of experience: Nov 18, 2025

Maud C. Guest

6 months ago

Support is exceptional

The support is exceptional, they are polite and direct, and they assisted me quickly.

Date of experience: Aug 26, 2025

Dexter Hughes Guest

8 months ago

One of the top VPS services I've found

This is one of the top VPS services I have discovered, which is why I have trusted it for several years. The support is excellent, and the connections and performance of the VPS are very good and stable.

Date of experience: Jun 24, 2025

Chris K. Guest

8 months ago

Impressive experience

Hello, I had been considering a VPS for some time, and when I found this service, I decided to proceed. The pricing, support, and overall value are exceptional, and the entire process was very straightforward. Would I recommend them? Absolutely, so why not try them for yourself? Best regards.

Date of experience: Jun 23, 2025

Colton Howard Guest

9 months ago

Great customer experience

The customer service helped me change my plan instead of canceling my service, and they offer great prices.

Date of experience: May 29, 2025

Sunify Guest

9 months ago

Affordable options available

This is a treasure for me; I wanted affordable VPS options to host simple projects like my gaming server without spending excessively.

Date of experience: May 18, 2025

Von_Krosis Guest

1 year ago

Reliable service with no surprises

I haven't encountered any issues or surprises so far. It's quick, dependable, and surprisingly user-friendly. It works well and was set up quite quickly as well. I would definitely recommend it.