Name: fortem.co.uk
Telephone: 01462446220
Rating: 2.1

MonsieurAnonyme56 Guest

Extremely poor service and unprofessional conduct

The service I received was unacceptable, with staff not addressing my concerns properly. After experiencing severe damp issues, they left my home unsecured, compromising my safety. Complaints have been filed, but I received no adequate response, and I am now pursuing further action due to their negligence.

Date of experience: Jan 12, 2026

Tracy Reed Guest

1 month ago

Unpleasant experience with customer service

Received a call on Wednesday morning from an unfriendly representative. No heating available, and they won't come until the 15th. This is a poor way to treat a 66-year-old in need of warmth.

Date of experience: Jan 12, 2026

Jamie Guest

2 months ago

Disappointing plumbing service

A so-called plumber came out twice and was rude. After a flood, he claimed it wasn't a fault and left. Four days later, the same person returned, saying it was an electrical issue, but I can't get an electrician for another week. My family member is suffering due to this delay.

Date of experience: Dec 19, 2025

Tobi_313 Guest

2 months ago

Ongoing leak issues

The company claims they care about fixing problems, yet I still have a leak after multiple visits. It feels like a never-ending cycle of temporary fixes. I've documented the damage caused and will return to show the extent of the issue soon.

Date of experience: Dec 16, 2025

Ezekiel B. Guest

2 months ago

Unreliable service with poor communication

An appointment for a ceiling leak was rearranged without my knowledge, and they failed to show up despite confirming they were on the way. They also canceled without informing me. I am still waiting for updates on the repair schedule.

Date of experience: Dec 09, 2025

Caroxide14 Guest

2 months ago

Frustrating experience with contractors

An engineer left my property due to my insistence on ensuring the work was done properly for a rodent issue I've faced for years. The contractors seem unqualified and unaware of the ongoing problems. This has been incredibly frustrating.

Date of experience: Dec 08, 2025

Kimble Morris Guest

3 months ago

Inconsiderate parking behaviour

The pavement was completely blocked despite available parking spaces nearby. The response to my request for them to move was rude.

Date of experience: Dec 03, 2025

Courtney Guest

3 months ago

Concerning incident with a technician

An electrician addressed an emergency issue late at night but took a new lightbulb that was provided for the job. I find this unacceptable, especially given the cost of the bulb.

Date of experience: Nov 21, 2025

Lee Guest

3 months ago

Review for member of staff

Had a guy from Fortem named Dave attend our flat yesterday for Birmingham City Council after reporting Damp and mould the day before. Dave took this very seriously and didn't take long to clean it and apply an anti-mould paint for now. He also was on the phone to the office stressing the importance of the job and to push to have something done about the problem. Dave explained everything that he wants to get done for us. He was very concerned and helpful. A big thank you to Dave.

Date of experience: Nov 20, 2025

Ruby Price Guest

4 months ago

Lack of urgency in emergency repairs

Reported a blocked toilet as an emergency but received no timely response. After multiple calls and delays, I was informed the job was downgraded due to having a second toilet. The situation remains unresolved, and I'm very disappointed with the service.