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1.4
1.4 Based on 40 reviews

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1.4

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5

40 Reviews

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Martin Finney
I had a very poor customer experience when shopping with Garmin. My product failed to be delivered.

I had a very poor customer experience when shopping with Garmin. My product failed to be delivered. Garmin acknowledged their failure to deliver the product, but were unwilling to offer me a timely refund until the product was returned. I will not purchase from Garmin again.

1
Date of experience: Feb 27, 2026
Martin Finney
Failed delivery and poor customer service.

I had a very poor customer experience when shopping with Garmin. My product failed to be delivered. Garmin acknowledged their failure to deliver the product, but were unwilling to offer me a timely refund until the product was returned. I will not purchase from Garmin again.

1
Date of experience: Feb 27, 2026
Derek
Strap connector broke, well known issue

Well known issue, strap connector on forerunner 645 broke. Watch working fine. Garmin offered "sincere apologies, and little else. 30% off new watch which could likely have same issue. Garmin making customers pay for known design fault. Disgraceful for such a pricey product

1
Date of experience: Feb 14, 2026
Chris Mills
Really poor customer service

Really poor customer service, total lack of customer facing service and understanding. Would appear that they would rather drag themselves through the dirt than spend a few £’s to keep a customer happy.

1
Date of experience: Jan 27, 2026
Glen Huszar
Great smart watches, Predatory customer service

Great smart watches, haven’t had an issue . However, the first time I have to use customer support for a $300 titanium watch band which lost screws time and time again (almost losing my watch completely in a few cases as it was a divers band,) they could not provide replacement screws for the links (which every jeweler I contacted could not replace) and could only offer I buy a new one at 10% off. Incredibly disappointed as the band was even a year old and I would have to spend another $270 plus tax… for what is probably a $0.03 part. Almost seems by design, like the flaw in the screws of the band is intentional… so you need to buy a new one or a whole new watch for that matter…Be warned… don’t buy the QuickFit® 26 Carbon Gray DLC Titanium Dive BandPART NUMBER010-12580-00

1
Date of experience: Jan 20, 2026
Mason Storm
plain bad

bad and slow support not working the problem only copy+paste some general answers

1
Date of experience: Jan 15, 2026
Valkyrie Nurse.
NO RESPONSE

Bought the Marq Commander Gen 2 and all is well so far. Purchased form a reputable jewellers as i would not trust an expensive item to be handled by a courier.I asked their 'customer service' dept a very simple question and it has now been two weeks waiting for a reply......

2
Date of experience: Dec 29, 2025
BrianC
Don't trust the website.

I looked on the site to get product info on the Forerunner 255 smart watch and it told me it had built-in music storage so I bought one - not from Garmin- because my son didn't want to take his phone with him on a run. When he tried to set it up it became apparent it DOESN'T have built-in music storage only the 255 Music does. When I contacted Garmin they basically said sorry it's wrong but nothing we can do about it. How about making sure the information on YOUR website about YOUR products is correct? Useless!

1
Date of experience: Dec 28, 2025
Elrond
Worthless updates to our Honda CRV

The updates we pay for on our CRV are worthless. I called Garmin to complain, and was told that if I did not like the updates, I shouldn't get them. Essentially, "shove it". VERY Hard dudes.

1
Date of experience: Dec 22, 2025
Paul Jones
I have purchased an epic pro 2

I have purchased an epic pro 2, I did this for additional and improved fitness information including apps used for tennis that no other watch company does. I was very worried about the large purchase cost but assured by the high level of metrics I'd gain I went for it. There are many good and bad points. The user interface is not friendly and feels very antiquated, also the HR monitor is very poor, constantly shifts loosing the rate then finding again during workouts. The workouts and apps are very good and this is the main feature I like, tracking accurate on water and land. Swimming metrics very good also. I cannot recommend though due to the high price and poor sensors which are key to fitness analytics

2
Date of experience: Dec 21, 2025

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