Review Time
I had a very poor customer experience when shopping with Garmin. My product failed to be delivered. Garmin acknowledged their failure to deliver the product, but were unwilling to offer me a timely refund until the product was returned. I will not purchase from Garmin again.
I had a very poor customer experience when shopping with Garmin. My product failed to be delivered. Garmin acknowledged their failure to deliver the product, but were unwilling to offer me a timely refund until the product was returned. I will not purchase from Garmin again.
Well known issue, strap connector on forerunner 645 broke. Watch working fine. Garmin offered "sincere apologies, and little else. 30% off new watch which could likely have same issue. Garmin making customers pay for known design fault. Disgraceful for such a pricey product
Great smart watches, haven’t had an issue . However, the first time I have to use customer support for a $300 titanium watch band which lost screws time and time again (almost losing my watch completely in a few cases as it was a divers band,) they could not provide replacement screws for the links (which every jeweler I contacted could not replace) and could only offer I buy a new one at 10% off. Incredibly disappointed as the band was even a year old and I would have to spend another $270 plus tax… for what is probably a $0.03 part. Almost seems by design, like the flaw in the screws of the band is intentional… so you need to buy a new one or a whole new watch for that matter…Be warned… don’t buy the QuickFit® 26 Carbon Gray DLC Titanium Dive BandPART NUMBER010-12580-00
Bought the Marq Commander Gen 2 and all is well so far. Purchased form a reputable jewellers as i would not trust an expensive item to be handled by a courier.I asked their 'customer service' dept a very simple question and it has now been two weeks waiting for a reply......
I looked on the site to get product info on the Forerunner 255 smart watch and it told me it had built-in music storage so I bought one - not from Garmin- because my son didn't want to take his phone with him on a run. When he tried to set it up it became apparent it DOESN'T have built-in music storage only the 255 Music does. When I contacted Garmin they basically said sorry it's wrong but nothing we can do about it. How about making sure the information on YOUR website about YOUR products is correct? Useless!
I have purchased an epic pro 2, I did this for additional and improved fitness information including apps used for tennis that no other watch company does. I was very worried about the large purchase cost but assured by the high level of metrics I'd gain I went for it. There are many good and bad points. The user interface is not friendly and feels very antiquated, also the HR monitor is very poor, constantly shifts loosing the rate then finding again during workouts. The workouts and apps are very good and this is the main feature I like, tracking accurate on water and land. Swimming metrics very good also. I cannot recommend though due to the high price and poor sensors which are key to fitness analytics
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