fr

I’ve used buy a gift for many years and…

I’ve used buy a gift for many years and have always had fabulous experiences. I brought a smart box for a friends special birthday because there is a huge selection and I’m confident and trust that buy a gift will deliver a great experience.

Date of experience: Jul 03, 2020

Great item

This was a purchase for a present. I opted for this as there were more places available to use this smartbox. It also has a 2 year period to use, which is great in the current situation.

Date of experience: Jun 29, 2020

Great service and quick delivery

Date of experience: Jun 24, 2020

Awesome present....

Amazing gift, great service... purchased a couple of different gifts now and I think these are the perfect present. If anything maybe a little pricey but with a discount code they are great value, thank you BuyaGift.

Date of experience: Jun 24, 2020

Awful customer service smartbox Italia

Awful customer service smartbox Italia. I purchased a smartbox for my sister's 18th birthday to be delivered to her address in Italy. As I paid with PayPal accidentally gave my own address in UK, the morning after I called the customer service to rectify it and the guy on the phone confirmed the change and sent email confirmation. One week later the gift had not been received yet and I contacted the customer service again and was told that the box had not been sent and they had no idea what had happened so I asked them if they could resend but they were not able to do it and I asked for a refund. I called 7 times and every time spoke to a different person as they could not transfer the call, some of them just did not show any interest in helping and did not know how to resolve the problem, 2 of them promised that would take care of it personally and send me an email to confirm that refund on the same day.... never received the emails so I had to call again and I spoke to another girl very rude and arrogant that instead of trying to emphasize with a frustrated customer just said "my colleagues have told you to wait" which was not true and starts to be very rude and hunged up the phone on me. I had to call again and a different person advised that they had difficulties in processing the refund due to an authorization from a different office that doesn't arrive. Customer service is meant to resolve problems or offer alternative solution (I was very open to that) with good manners and professionalism, this was not the case. At the end my sister did not receive her present at all, I spent time and money calling them and getting frustrated and I still have not received my money back and I had to get PayPal involved. You should consider to re-training you staff. I feel really disappointed and I am not going to buy smartbox never again.

Date of experience: Jun 23, 2020

Order was made 8 days ago paid extra…

Order was made 8 days ago paid extra for next day delivery still not arrived. Sent an email to ask when I will receive in the post had no response back.

Date of experience: Jun 19, 2020

Easy transaction and arrived very…

Easy transaction and arrived very quickly - very happy !!

Date of experience: Jun 15, 2020

Easy to order and delivered quickly

Date of experience: Jun 14, 2020

Very happy repeat customer.

I frequently use Buyagift for Christmas and birthday presents and have purchased many of the experiences on offer over the years. I've only ever had positive feedback from the recipients who have always loved their experiences. The options are impressive and good value for money. My orders have always arrived promptly and as advertised. Very happy repeat customer.

Date of experience: Jun 13, 2020

Fingers crosses for the hospitality industry

My son and his wife are looking forward to their overnight stay and evening meal. Let's hope it will happen soon. The online application was easy to follow. Fingers crossed for the hospitality industry.

Date of experience: Jun 12, 2020