Review Time
I have mixed feelings about the service. They seem to care about their customers, but they threaten to erase all my data if I don’t keep up with the monthly fee. It feels a bit like blackmail. I only need to send a few campaigns each year; why should I pay for the months I don’t use? I’m considering switching to a provider with a more customer-friendly approach.
The company has surprised me. They seem to care about their customers, but they threaten to delete all my data if I don’t keep my monthly subscription. It feels somewhat like blackmail. I only need to send a few campaigns throughout the year; why should I pay for the months when I’m not using the service? I’m thinking about looking for another provider that has a more user-friendly policy.
I tried the service for my newsletter, and my feelings are mixed. Setting it up was okay—templates were decent and the drag-and-drop feature somewhat worked. However, I quickly hit limits on the free plan concerning automation and lists. The interface can feel slow and confusing, requiring too many clicks to find basic settings. I encountered a glitch where my automation didn’t send at all, which was a hassle. Support is minimal unless you pay. It’s manageable for simple email blasts if you’re patient, but it lacks reliability for more complex needs.
Steer clear of this platform. They charged my credit card even after I canceled my account. When I sought help for a refund, the support team seemed confused and unhelpful. This isn't just poor service; it feels dishonest. They charge you without providing anything and make it difficult to reclaim your money. I see this as a scam-like practice and believe it warrants investigation by consumer authorities. Avoid this platform if you value transparency and respect as a customer.
The compliance team is the worst! My account was blocked for a month due to a content issue, and despite sending numerous emails, I received no response. I tried live chat support, but they refused to assist, citing compliance issues. On March 22, without any notice, they deducted money from my account! I protested via live support, but they had no proper justification. This feels fraudulent! They block accounts, ignore communication, and still take your money. I strongly advise everyone to avoid this service. If you want to protect your funds, remove your payment details immediately!
The interface is terrible and continues to deteriorate. Importing and deleting contacts takes forever. Management is a nightmare, with confusing segments, groups, and tags, all compounded by a poor menu layout. The pricing is excessively high and lacks clarity.
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