Review Time
The fragrance was received four weeks late and leaked during shipping, resulting in only 60ml instead of the full 100ml. The bottle continues to leak. The support team has replied multiple times without any apologies, simply citing 'international shipping' and ignoring my questions about the extra insurance I paid for. There seems to be a complete lack of care or genuine customer service. I will not purchase from this seller again and recommend others to steer clear as well. This was a frustrating experience, especially for what was intended to be a special gift for my son, arriving long after the occasion and with a significant portion missing. Truly disappointing.
The fragrance arrived four weeks late and leaked during transit, resulting in only 60ml being received instead of the full 100ml. The bottle continues to leak. The support team has responded multiple times without offering apologies, merely citing 'international shipping' and failing to address my inquiries about the extra insurance I paid for. There seems to be a lack of care or genuine customer service. I will never purchase from this seller again, and I advise others to avoid them as well. This was a disappointing experience for what was meant to be a special gift for my son, arriving long after the occasion with a significant portion missing. Truly disappointing.
This team is amazing! While it can sometimes be challenging to find what you want, their prices are unbeatable. I've placed over ten orders with them and have always received great customer service. When two packages went missing, they were prompt in assisting me and ensured I was refunded without any hassle.
This was my first order, and since it was a pricey fragrance, I was initially nervous. I preordered a specific scent and received tracking information within 12 hours. It arrived in just two business days, which was fantastic. The packaging was secure, and everything was in perfect condition. The product was exactly as expected, and I verified that it was 100% authentic. Their customer service was equally impressive, responding quickly to my inquiries. Overall, I couldn't be happier and plan to order from them again.
This service offers fantastic support, quick shipping, and authentic fragrances. Their prices are among the best in the market, and they maintain a good stock of popular and niche scents. Having made over 15 purchases, I can confidently say every experience has been excellent. I trust this service completely and will continue expanding my fragrance collection with them.
I received an email notifying me that a product was available, so I placed an order expecting it to process within 2 to 4 business days. After a month without delivery, I requested a refund and was charged a 5% cancellation fee. It was misleading to claim the product was in stock when it wasn't. Be cautious with pre-orders; paying upfront and being charged for cancellation is not acceptable. Please refrain from sending customers emails if you cannot fulfill the orders promptly.
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