fragrancedirect.co.uk

4.7
4.7 Based on 1.1K reviews

...

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Average Rating

4.7

/
5

1.1K Reviews

5 Star
89%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
6%

All Reviews

Filter Reviews

Review Time

Ernest
Not dependable for urgent gifts.

If you need a gift quickly, this is not the service to choose. They respond to messages, but it feels automated. My item may arrive, but it will be too late for my needs, making the experience frustrating and pointless. I suspect they sold me an out-of-stock item, as they keep claiming it's on its way when it clearly is not.

1
Date of experience: Dec 04, 2025
Newton Scott
Steer Clear

If you're in need of a gift promptly, this is not the service to rely on. They respond to inquiries, but it feels automated. My item might arrive, but it will be too late for my needs, making the entire experience frustrating and pointless. I believe they sold me something that isn't in stock, yet they keep insisting it's on its way when it clearly isn't.

1
Date of experience: Dec 02, 2025
Refund still pending after 25 days.

I purchased a fragrance from this website, but it was no longer wanted, so I initiated a return. It was sent back on October 17th, over three weeks ago, and they have yet to process it. Initially, I was told to wait 5-10 business days, but after two weeks, I was told to wait another 5-8 business days for an investigation. I have had no further communication and still haven't received my refund.

1
Date of experience: Nov 11, 2025
Wonderful experience, my go-to for perfume.

I had a great experience; this is my preferred spot for perfume.

5
Date of experience: Oct 31, 2025
Netty
Simple ordering process.

The ordering process was very straightforward, delivery was prompt, and the pricing was excellent.

5
Date of experience: Oct 31, 2025
Amelia Howard
Easy online ordering and fast delivery.

Placing my order online was straightforward, and it arrived within three days. Very pleased.

5
Date of experience: Oct 31, 2025
KB27
Excellent selection.

Great selection, definitely cheaper than shopping in-store. I'm glad I waited for a discount code. Five stars!

5
Date of experience: Oct 31, 2025
Chaz
Happy to find my favorite fragrance.

I'm thrilled that I can still purchase my favorite perfume here. Very satisfied, thank you.

5
Date of experience: Oct 31, 2025
Howard Taylor
Quick and efficient service.

Service was fast and efficient.

5
Date of experience: Oct 31, 2025
Raleigh
Helpful support, but issues persist.

I appreciate their assistance when needed, but I dislike that when my parcel is missing or incomplete, it's never their fault—it's always someone else's.

3
Date of experience: Oct 31, 2025

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