bathandunwind.com

3.2
3.2 Based on 41 reviews

Handpicked beauty and wellbeing products from around the world. Home to iconic brands Omorovicza, Caudalie, Korres and Nuxe....

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Average Rating

3.2

/
5

41 Reviews

5 Star
49%
4 Star
5%
3 Star
2%
2 Star
10%
1 Star
34%

All Reviews

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Review Time

Cyrus Ross
Service lacks responsiveness

I am appalled by the lack of interest shown by this company. I contacted customer service twice about my order delivery and received no response! Luckily, I used a credit card, allowing me to request a cancellation. Otherwise, I can only imagine how difficult it would be to receive a refund!

1
Date of experience: Dec 13, 2025
Ryan Morgan
Incredibly uninterested service

I'm truly shocked by the disinterest shown by this company. I reached out to customer service twice about my order delivery and didn't receive any response! Thankfully, I used a credit card, so I can request a cancellation for the transaction. Otherwise, good luck with getting a refund!

1
Date of experience: Dec 13, 2025
Carole
Long wait and delays

I ordered several items, one of which was on pre-order. I paid for expedited delivery, yet it’s been 10 days and nothing has arrived. I complained four days ago and suggested splitting my order to send the in-stock items, which they eventually did. I shouldn't have to suggest such basic customer service practices. I'm still waiting for my items and have no tracking information provided.

2
Date of experience: Dec 12, 2025
Axiane70
Absolutely fantastic service

This service is absolutely fantastic. My hair product order was shipped quickly, and their customer support is efficient and caring. I will definitely order again. Other businesses could learn a lot from how they treat their customers. Very impressed.

5
Date of experience: Dec 11, 2025
Daphne Harris
I wish I could give zero stars

In response to your previous message, I did email you twice, replying to your organization's initial email. I received an auto-response stating that I would be contacted within two working days. I’m out $165 and still haven’t received my order. I have confirmed my address with the representative, but they only stated that it was marked as delivered. This is unacceptable. Please escalate this to a manager who can assist. I want to log zero stars; I haven't received my order, no tracking number has been issued, and I keep receiving survey requests without any follow-up.

1
Date of experience: Dec 05, 2025
Carolina Reed
Reasonable price and good packaging

The price was fair, the packaging was solid, but it did take a while to arrive.

4
Date of experience: Dec 05, 2025
Teresa C.
Disappointed by packaging

I was very disappointed that the hand wash items I ordered arrived without any boxes, just the dispensers in a large cardboard box. These were Christmas gifts, so I had to purchase individual boxes instead of giving the plastic dispensers as gifts.

2
Date of experience: Dec 01, 2025
Charl Long
Friendly staff and resolved issues

There was a delay in the shipping process, but everything ultimately worked out well.

5
Date of experience: Dec 01, 2025
Blake Bell
All products arrived intact and timely

All products were delivered intact and on time. Everything is beautiful! I appreciate that this service offers my favorite UK brand.

5
Date of experience: Nov 28, 2025
ColTV
A delightful shopping experience

I ordered a shower gel and hand wash, both at very competitive prices. The items arrived quickly and were securely packaged. I would definitely recommend this company and plan to use the service for future purchases.

5
Date of experience: Nov 26, 2025

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