Review Time
I just closed my account with them. I have a steady income, yet they lowered my credit limit to 200. If I want something worth that, I can buy it outright, so there's no point in keeping this account. It's odd how a working person can have limits reduced while others on benefits have higher limits. I’ll stick to my higher limit credit cards for larger purchases and won’t use this service again.
I was with the previous company, and since the takeover, interest rates skyrocketed overnight. After clearing my balance, I requested to close my account, but they claimed I owed more before they would proceed. I have all statements and am now considering legal action over their fraudulent payment system. DO NOT USE THIS SERVICE!
This is a scam. It feels like theft, and it's alarming that no one is stopping this company from robbing people. They advertised interest-free payments, yet I ended up in a long-term plan without my consent. After contacting them multiple times, they claimed I owed extra interest for a plan I never chose. It's a trap and a scam—BE CAREFUL and avoid this service.
Fraser Plus is linked to the previous company, and both are utterly ineffective. After returning items, I've yet to receive my refund. Despite providing proof of return, they insist I must contact the retailer directly. I requested to freeze interest on my account while awaiting my refund, but they ignored my requests. I will now seek legal advice. Avoid this service at all costs.
This service is clearly only interested in profit. The system is confusing, support is unhelpful, and it feels like every step is designed to extract more money from you. I felt completely cheated—this is not a loyalty program but a scheme disguised as rewards. I advise everyone to stay away unless they want to waste their money.
I give zero stars for this service. I transitioned from a previous company that was excellent and user-friendly. However, this service is frustrating, with unresponsive support and a complicated payment system. They've added late fees despite my consistent payments. My complaint is now with a department that takes ages to respond, and I have to submit financial forms just to change my payment date. This is a money-grabbing company that disregards customer needs. I will close my account soon.
Do not open an account with this service. It's poorly managed and uses outdated payment methods. The system is designed to lead to debt and unnecessary fees. Staff are untrained and unhelpful, repeating the same information without addressing issues. There’s no phone support, only email or chat, which is ineffective for resolving problems. This company preys on vulnerable customers, making it incredibly hard to manage accounts. Avoid this service for your own peace of mind.
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