Review Time
I purchased the bike at launch and used it daily until the belt connecting the pedals and flywheel snapped. This occurred just two months before the warranty was set to expire. I submitted a warranty request immediately, but their response was incredibly slow. They prolonged the process until the warranty ran out and then claimed it was my fault for not addressing it sooner, stating it wasn’t covered. Their only suggestion was to buy a new bike. It seems they disregard customer care once a purchase is made. The inability to replace a simple rubber belt is absurd. This company does not honor their warranties and feels like a complete scam. I recommend steering clear of them.
I enjoy using my bike!! I love the classes!! The object is to get the most combos during a class, however transitions between songs do not give you long enough time to register. The next beat and to adjust to the new beat and you lose your combo between songs!! It makes it really frustrating when you are working so hard and just like that a great combo is gone!! Please give a little more time to see the easy/hard beats and time to adjust
I love Freebeat!!I have owned the bike for 10 months now. I am a busy mom and although my goal is at least 30 mins, I like that I can get on for a quick 15 min class just to have some “me time.”I like completing the Daily and Weekly Tasks and the option to get a few bucks back every month. It’s small but it’s something! Also keeping up with the beat keeps me going. I also like that the bike will automatically change the resistance while doing a class and you can turn off the feature if you want. Getting extra points for rising while biking is a fun feature but it means that you can’t replace the seat cushion.The bike is comfortable and I like that the monitor moves all the way around to do other workouts.Edward’s classes are my favorite. I love his encouraging messages while I work out. I do wish there was more contemporary Christian music again or a category to find them. I have to scroll to find them.My next favorite thing to do is the scenic ride. Especially getting to bike through towns. I do wish they had more big cities like NYC!Another feature that I like is part of the LesMills “The Trip.” It feels like you are biking through a video game. The dance classes are so much fun as well.I have a few complaints. One, I wish I could set my own music but I have the freebeat lit and it doesn’t work on the app. Also, although my AirPods connect, my apple watch will not connect, I cannot track my heart rate through the bike.Some of the classes sadly are repeats, I’ve come across 3 of Edward’s that were the same but labeled differently.The machine is beautiful but I wish the water bottle holder was more functional, none of my bottles stay put I end up having to set my water to the side on a table nearby. I use the holders to awkwardly hold my phone and my AirPod case.I found out that my bike would glitch out if I left it on sleep mode, so I always have to power off after a workout.Lastly, I wish there was a feature to watch a streaming service or an Apple play feature? I’m guessing it’s licensing but it would be nice.Overall I am happy and thankful that I purchased this bike and that I continued the subscription. My positives outweigh the negatives. I hope this was helpful and that you decide to be apart of the freebeat fam!
It came as advertised. The setup was easy. The instructions were well written. The class selection is varied and offers all types of rides at various levels. I get the class competitiveness but on my schedule. My only criticism is no drink holder.
The bike is fantastic strong, sterdy, has everything you want! the subscription is good plenty to keep you busy i do wish there where more options to watch Netflix ect, syncing bluetooth is proven to be a nightmare for me it doesn’t want to pick up my phone at all not sure what im doing wrong, they definitely need to add a lot more countries to the list when you make a profile.. its a bit of a nightmare they don't have the uk listed.I also never received my £30 Amazon gift card I contacted them they said they would send again and still nothing at all, incredibly frustrating! Only other thing worth noting is… the plug wire is so short i wish it was longer ! But the bike itself amazing bit of kit
Unfortunately I have had issues with a freezing screen since setting up my bike. Despite numerous attempts to trouble shoot with customer service, sending an annoying number of “self check” videos and explaining the issue repeatedly I have so far received no solution to this ongoing issue that has rendered the bike more or less useless.
Perfect for at home exercise! The classes are great, I love that multiple members of the house can utilize the program with individual profiles. If you are new to cycling definitely get a more cushion seat but other than that it’s great !
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