Review Time
Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my bank. Thank you.
Outstanding personal service and assistance. I would particularly like to express my gratitude to the representative – always professional, responsive, and truly helpful. The online platform operates reliably. Personally, I sometimes find certain features a bit less intuitive to find, like tax statements or the precise process for payments and transfers. I can't determine if this is a widespread issue or just related to my own usage, but clearer instructions and automatic email alerts when tax documents are ready would greatly improve the user experience. In summary, a very reliable broker with exceptional human support and a robust service culture.
I encountered some technical difficulties with my account and trading limits, but the support team was incredibly responsive. They managed my case diligently, followed up, and ensured that all my concerns were addressed professionally. Although there are a few technical aspects that could be improved, the quality of human support is outstanding. I highly recommend their customer service.
I faced some technical challenges with my account updates and trading limits, but the support team was exceptionally helpful. They kept track of my case, followed up through tickets, and ensured all my concerns were addressed in a professional manner. While there are some areas for technical enhancement, the quality of human support is remarkable. Highly recommended for their customer service.
My initial experience with them was disappointing. Their system allowed me to purchase an ETF in EUR, even though it was only available in USD. I realized this after receiving a poorly written email. When I reached out to their support, they couldn't explain what had occurred or how to proceed. After a day, they informed me that I could sell the ETF and incur any losses due to price changes, only offering to reimburse me for expenses. Selling the ETF was complicated, requiring me to fill out a form. Very poor customer support.
Sadly below expectations; I cannot recommend this platform for several reasons. First, it often fails to synchronize with actual stock prices, leading to potential buying and selling at incorrect rates. Second, there are random cancellations of share purchases. Lastly, I bought shares at a significantly lower price, but the average cost per share did not reflect that. They eventually corrected it, but it’s frustrating. They always apologize, citing workload issues, but we invest real money here, not play money. Very disappointing, and I may pursue legal action.
I just opened my account and tried to transfer funds, but they are currently in limbo. Other platforms enable instant transfers. I wanted to earn interest in EUR, but the interest rates are unclear, and I only see options for USD. The desktop interface is quite clunky. Customer service seems less than competent and appears disinterested in assisting new clients. My first impressions are not good.
This platform appears to engage in deceptive practices, including undisclosed fees and automatic enrollment in an unfavorable pricing plan without consent. Support and management were unhelpful, and after expressing my intent to report these issues, my order history was deleted, which seems like an attempt to hide transaction records.
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