freedomfibre.com

4.1
4.1 Based on 31 reviews

As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

31 Reviews

5 Star
74%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
23%

All Reviews

Filter Reviews

Review Time

Dave Hannaway
Thank you to Mark Cowley. The engineer that carried out work at my property. I had a special request

Thank you to Mark Cowley. The engineer that carried out work at my property. I had a special request to route fibre optic cable to the upstairs room at the rear of my property. It would have been much easier to route to downstairs at front of property as this is where the pole was situation, however Mark understood my request and went above and beyond in meeting my request. The work was done to an excellent standard, he was professional and efficient and shown respect for my home. I couldn't ask for better service from an engineer. The guy deserves a raise from whatever he's earning and is a credit to freedom fibre.

Thank you.

Sean

5
Date of experience: Feb 11, 2026
Dave Hannaway
Thank you to Mark Cowley

Thank you to Mark Cowley. The engineer that carried out work at my property. I had a special request to route fibre optic cable to the upstairs room at the rear of my property. It would have been much easier to route to downstairs at front of property as this is where the pole was situation, however Mark understood my request and went above and beyond in meeting my request. The work was done to an excellent standard, he was professional and efficient and shown respect for my home. I couldn't ask for better service from an engineer. The guy deserves a raise from whatever he's earning and is a credit to freedom fibre. Thank you. Sean

5
Date of experience: Feb 11, 2026
Paul
Excellent job by Harry M and Jake.

Fibre to the house all hooked up today ready for use when the router arrives. These 2 engineers ( Harry M and Jake ) arrived today and carried out a fast and very professional job. Explained everything that was taking place as the job progressed and what needs to happen when our router arrived. No mess, very respectful and have done a very neat job indeed. Can highly recommend these 2 guys as well the company. Thanks very much both.

5
Date of experience: Feb 06, 2026
Chris Dawson
Very quick, clean and friendly install from Harry M

Very quick, clean and friendly install from Harry M. Service came live instantly. Brilliant service all round

5
Date of experience: Feb 03, 2026
Chris Melville
All good with fibre install

All good with fibre install. Communication prior to day of was good. On the day, Harry (m) turned up promptly, worked cleanly, was respectful and communicative. No issues encountered so wrapped up within a good timeframe that left me free to enjoy my dayHappy to recommend to others

5
Date of experience: Feb 03, 2026
Amber Clift
Great service

Curtis and Jakob were really quick! And lovely people also great service thank you

5
Date of experience: Feb 02, 2026
Caran
A really nice guy..

Mark has come to my house today to prepare for my broadband switch. He was able to explain what would be happening in layman terms, he surveyed well - giving timescales for today's work and was really friendly. A really nice guy.

5
Date of experience: Jan 20, 2026
Cameron Taylor
Harry and Mark were quick and punctual

Harry and Mark were quick and punctual! Cleaned up after themselves and able to explain the easy process of setting up my Squirrel router when it arrived. A call was made to let me know they were on their way. Unable to give 5 stars due to the no-show the week before (booking system fault). Cannot fault the engineers however.

4
Date of experience: Jan 16, 2026
Imster
They came and installed our fibre…

They came and installed our fibre today, absolutely brilliant and quick. Harry was our installer, thank you!

5
Date of experience: Jan 07, 2026
B paisley
Harry M was great and very efficient

Harry M was great and very efficient. He did a tidy job and explained everything he had done. Couldn’t recommend anyone better!

5
Date of experience: Dec 17, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations. See more

  • email info@freedomfibre.com
  • call 01612224040
  • language https://freedomfibre.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More