Review Time
The representative and the team provided us with an exceptional experience on January 16th. They managed all the details effortlessly, making the entire process enjoyable. The dispatcher reached out to us the night before to confirm their arrival within the scheduled timeframe, and the driver was punctual. Within an hour of arriving at our facility, our large freight was loaded, secured, and set for its journey across the United States. We will certainly choose this service for our future shipments.
The shipment was picked up and delivered as promised. However, I've faced considerable challenges with my representative regarding obtaining a signed proof of delivery. A week has passed since my request, and I've yet to receive any updates. Without this documentation, my company cannot receive payment, which complicates matters, especially since my customer is a government agency. This situation has been very frustrating.
The shipment was collected and delivered on schedule. However, my representative has been unresponsive regarding my request for a signed proof of delivery. It's been a week since I asked for the documents, and I've heard nothing back. Without this signed proof, my company can't process the payment, which complicates matters significantly, especially since my customer is a government entity. This has been a very frustrating experience.
The representative reached out to provide a quote as requested. He asked all the right questions and guided me through the entire process. I managed to ship my item for a much lower cost than other carriers for a bulky item. Communication was clear and status updates were timely.
The agent put in great effort to assist us when a carrier repeatedly failed to show up. We arranged a pickup with another carrier and successfully delivered our equipment. I discovered a service that offered a much lower price compared to a previous quote of $2,000 just for insurance on a few items. When I completed the order, the total cost, including significant insurance, was only $450, resulting in substantial savings!
My experience has been positive so far. I've been in contact with my account representative, and each shipment has been handled promptly and correctly. Any necessary changes to the documents were addressed immediately. We booked a last-minute shipment that was picked up and sent on time. I also requested an early pickup, and my representative ensured we received the needed service.
Working with the agent was a pleasure. We shipped a sofa and chair across the country and faced challenges finding a reasonable price. The agent proposed dropping the items at the nearest hub, which significantly reduced our costs. The shipping company provided excellent service, handling our items carefully and without extra charges. The entire process exceeded our expectations.
Kudos to the agent for her exceptional assistance with my cross-country shipment. As it was my first time using this service, her professionalism and follow-up made the process seamless. I would not hesitate to reach out for future needs. Thank you for the outstanding service!
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FreightCenter is a privately owned, full-service nationwide 3PL with a vast portfolio of transportation solutions from rail, truckload, less-than-truckload (LTL) and parcel. Our promise and commitment is to help your business thrive by successfully getting your goods into the hands of your customers safely, reliably and affordably. For over 20 years, we have simplified the booking of freight for businesses and individuals with our easy to use technology and dedicated expert team of shipping agents. We deliver maximum optimization; creating custom solutions that help businesses save time and money so they can focus on what’s important to them... their business.See more
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