Review Time
They are utterly clueless about everything. Even when I spoke with a supervisor, I received no assistance regarding tenants wanting to apply while the property manager is on vacation. According to the representative and supervisor I contacted, they only have access to two documents related to architectural changes. While the manager is away, nothing progresses. They couldn't even provide a phone number to reach someone at the local office, as they only have email addresses for their own staff!
They simply are clueless about everything. Even at the supervisor level I got no help with what to do about tenants who want to apply while the property manager is on vacation. They have access to nothing except two documents related to architectural modifications according to the rep and supervisor I spoke with. While the manager is away, NOTHING gets done. They could not even give me a number to try to reach someone at the local office because they have only email addresses for THEIR OWN EMPLOYEES!
After moving into this building as a tenant, we were issued an enforcement notice, which we promptly corrected. However, upon further inspection, it became clear that we were the only tenants targeted, despite at least 33 other units in our building having the same or more serious violations.Our landlord explicitly authorised us to deal directly with the strata, yet the strata refused to engage with us and would not provide any explanation for why enforcement was applied solely to us. While they initially contacted us directly via chat, they now refuse communication and insist all matters must go through the landlord—despite having already exercised direct contact.Five months after the initial notice, all other violations remain unaddressed, even though evidence was provided multiple times. The lack of transparency, honesty, and equal enforcement raises concerns about selective or potentially discriminatory behaviour, which may constitute a breach of Section 26 of the Strata Property Act, requiring the strata to exercise its powers reasonably and in good faith.Additionally, there are serious safety and security issues: the building manager has taped open the stairwell doors, allowing unrestricted access to all floors. This creates a fire hazard and security risk, which is especially concerning in a residential building.Tenants should expect equal application of rules and a safe, secure building environment. The failure to respond to reasonable inquiries and enforce rules fairly is unacceptable and potentially in violation of strata legislation.
This management company is the absolute most corrupt and incompetent organization ever- I’m a psychiatric MD who for the 3 years or so have been psychiatrically treating wounded civilians and military personnel alike - they were literally two steps from death’s door. I didn’t take any not take any money for these services -obviously. Upon returning to NY I found myself in financial straits, because of the services I provided which I felt were my absolute responsibility to my people. So now I’m behind on the maintenance costs - I owe them all of $20,000!!! They sent me not one but TWO certified letters warning me that I’m going to be evicted. Today I made a payment to them for $2500 and have reassured them that they’ll be paid monthly - I literally just got my first paycheck less than a week ago. I’ve signed on with Nation Debt Consolidation, and that’s all I can do. I do not qualify for ANY loans, not even a loan that involves taking equity out of my property. I think this is just egregious. It’s harassment. Has anyone had a similar situation or have any advice for what to do now??? Besides trash the s$&t out of them absolutely everywhere - I see it’s not a new thing. Who threatens an apartment owner with eviction the day of and again the day after Christmas???? What is this world coming too??? Jesus Christ !! I want to puke.
I have been working for FSR for several months now. In my experience, the company takes advantage of immigrant workers and pressures them to do tasks outside the scope of their job descriptions. Many immigrants feel they have no choice but to comply because they want to remain in the country.The company does not provide RRSPs, dental care, vision care, prescription coverage, or fuel reimbursement or better pay. Even the pay is below the standards.I was also pressured to get a car for work purposes (travel for company work from one location to another during office hours), and I ended up having to purchase one at my own expense, in addition to other costs. My contract didnt state i needed to get a car. Some of us genuinely feel aligned to work but it is sometimes few people in the management which ruin the corporation and culture.Moreover, there is a pay disparity. A colleague I am in touch with within the company, who is handling 50 units and has the same level of experience as I do, is being paid more than I am and is not required to have a car. I am handling more units getting paid less and having a car for the company work. why? If these things had been clarified in advance, I would not have joined and would have accepted another offer I had from a different company. I was not able to do that later.You have no idea what is happening inside the company. To be very specific, people such as Property Managers, HRs and higher-ups (god knows who else) are receiving benefits like fuel reimbursement, RRSPs, dental, vision, etc. It’s one company, but there are different policies for employees. How is that justified? You don’t feel entitled when everyone in the company is treated the same. The thought of not getting anything stems when you ask people around and see how are contracts different.
Lazy and non-responsive. Full-time on-site PM had her owner favorites that always got things done. Others like me have work orders six plus months old. She was having work done that was not the associations responsibility keeping invoices under $500 so the board would not notice. The board finally gave them the 30 day opt when they understood the gravity of what was happening with a full time on site manager AND two full-time on-site maintenance men for a community of 166 units.
I am a long time resident at the Cascades in Sarasota. Our property manager, Jessenia Burgos and assistant manager, Guen Gile have been doing a wonderful job. They are both attentive to requests and have been diligent in getting them resolved. Communication is excellent with weekly updates and emails detailing all the events and news in the community. I applaud their joint efforts to keep the office run efficiently and with professionalism.
They take way to long to respond to simple request. We are renting our house and need approval from the HOA based on percentage of homes rented in our community. It has been 4 days now and we have had no response and we kept being told they are working on the request and even escalated it a few times. It is an absolute frustration working with this company.
Incompetent scamming scumbags is what these people are. Failed to send notice of a special charge, charges arrears and interest, ask them to resend the original email to explain the charge, they did not do that but instead said "email was sent, you failed to open it". So basically instead of providing evidence (which should be easily found and forwarded if it was truly sent) as asked for, they double down and instead accused their client of failing to open this non existent email. Meanwhile they continue to charge interest on the arrears charge that they conjured up. This is on top of just sheer incompetence of their daily operations - scheduled maintenance and cleaning that never happens, miscommunication that completely boggles the mind, and all the whole stellar customer services as exemplified by the aforementioned accusatory tone. The only explanation I can think of as to why they would do aggressively treat their customers is because they are doubling down on their shady practices.
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