Review Time
Good time was very easy to pay my bill over the phone and I appreciate it. The only thing I have to say is your phone number and back of your card is right where the account number is and you can’t read the number. Maybe that’s just my card I don’t know.
Got a great credit line then one day All of a sudden my card was locked for no apparent reason. Customer Service said account was closed and had to re apply I was transferred 5 times and no one could give me a straight answer why my account was closed when my payments have been paid before due dates and paid in full ! No warnings no notices ! This Fuel Card is a Joke ! Do Not Use this company
Seems to be a pattern. I have been locked out of my account twice now. I called 2 days ago and waited on hold for almost an hour waiting for the "correct department". I asked for someone to call me back as I don't have hours to wait on hold. I was told that was fine and no one ever called back. Just tried again, as now the payment is late. After 30 and being transferred 3 times I was told they couldn't discuss MY ACCOUNT with ME! I don't have the account number because they don't send paper bills. I asked them to send me a final paper bill so I can make the final payment and close the account. SHE SAID NO! This is the most ridiculous business model I have ever encountered. I am trying to pay the bill and can't. Please save yourself a lot of misery and do not use this company.
We stopped using this company several months ago because we constantly had issue logging in to our account. We also make requests on several occasions to send us the form to set up auto payments as this was not available to do on their dashboard. The customer features are ARCHAIC! Often we were locked out and left to wait until customer service hours (M-F 8-5) to resolve issues. For a service business that is constantly in the "Field" that is a challenge. We received a notice of late payment a few days ago and we haven't used the account in over 6 months. We again were locked out of the account. The representative would not unlock the login access, would not let us verify charges, would not send receive a list of charges or even discuss the account. We were instructed that could be provided when the bill was brought current. This practice of holding a customers business credit hostage to collect a debt and denying them the right to validate the debt is UNETHICAL!
We switched credit cards and I needed to cancel my account with Fuelman. They have been very difficult to deal with and refused to close my account the first time I called. The second time I called they verified all my information only to transfer me to someone else who needed to verify my information again and then place me on permahold! I will never use them again.
I put up a $500 deposit over 2 yrs ago, never did get the approved card. Every time that I call about the refund, I'm transferred around several times to find the account. After the account is found, they say that it will be six to eight weeks to get my refund back. Every six to eight weeks I go through the same run around mention above. I ask to speak to higher person and told there is no one. I am sick and tired of chasing my money. This leaves me no choice but to file a law suit because like I said it's been over two years that they've had my money and refuse to release it . See you in court
cannot get in contact with anyone over the phone and account is now locked so I am unable to make a payment. Horrible service do not recommend. I will be leaving other reviews to notify people of their poor business practice. If you have not please google their class action lawsuit
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