Review Time
Since opening our account in May 2025, we have repeatedly experienced problems generating reports independently. Each time we attempt to run standard usage or summary reports, the system returns:“No data was recognized for the criteria entered. Please change your submission request and resubmit.”All date ranges and account parameters entered are accurate, yet we continue to encounter this error.To date, we’ve reached out multiple times via both chat and phone support. The chat queue can take anywhere from 5 to 30 minutes, and phone requests frequently require escalation tickets to produce even basic reports. After six months, there has still been no long-term resolution to this recurring issue.This has significantly impacted our ability to manage and reconcile our fuel expenses internally. The level of dependency on customer service for basic reporting is not sustainable and does not align with the functionality and transparency that was advertised when we opened the account.
Fuelman would not communicate with us before suspending our fleet cards, even when the bank had told them, they blocked ACH payments due to a breach on our account. When we were made aware of the issue, immediately contacted them and pay the account in full. They pulled the old bait and switch with us. Initially, the representatives came off so nice, we canceled gas cards and other cards to go with Fuelman, when they convinced us that they were business friendly and would be as a partner. This resulted in a week of calling and getting nowhere and 5 different answers. Our drivers were embarrassed when the cards didn’t work, product not on time, had to overnight other cards to drivers to be able to move their trucks. No one reached out to us, listened to us, nor have they responded to any communication. If this is how they treat their customers, whether it was 6 months or 6 days, they fooled us and they will fool you too!
It seems the minute they were "taken over" by CorpayTheir financial "behavior" went insaneYou pay and pay and pay until you've overpaid and they will NOT let you use the cardSTAY AWAYVERY VERY BADIf I could give THEM a "negative review" just like my account is now( they owe me moneyDespicable
If I could give Fuelman a zero star review I would. We are a small business and thought having a fuel card account would streamline our fuel purchases and it has been more than a headache than any other aspect of our business. Their online portal is not easy to use and I am very tech savy. There is a huge delay in payments posting to accounts which has caused our cards to be locked on numerous occasions even though we pay our balance to zero every week. This has caused our out of town crews to be stranded with no way to purchase fuel. When you call customer service you can not understand what they are saying and the representatives talk in circles and never give you straight answers or solve any issues. They will flag transactions as fraudulent even when you have consistently used the same fuel station multiple times without issue. We honestly have nothing good to say about this company. Avoid this company at all costs.
I would give negative stars. Used them for about 2 years and at least 13 months with billing errors, each time taking hours to rectify. We would pay the invoice in full and wait for the credit, which is essentially floating on our money. Not a trustworthy company.
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