hoodmart.com

4.7
4.7 Based on 200 reviews

Established in 1987, North American Kitchen Solutions is a market leader in designing and manufacturing commercial kitchen ventilation systems and custom-fabricated workspaces for the foodservice industry. Through thoughtful design, engineering, and a va...

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Average Rating

4.7

/
5

200 Reviews

5 Star
89%
4 Star
4%
3 Star
0%
2 Star
2%
1 Star
4%

All Reviews

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Brian Apolito
If I could give this zero stars I would. I have had my Naks hood for around 5 years in my pizza shop

If I could give this zero stars I would. I have had my Naks hood for around 5 years in my pizza shop. I've owned my business for over 20 years. I have to replace the belt on the motor on the roof 2-4 times per year. My old hood I never changed it in over 10 years. I contacted hood mart and they said this is totally normal!!! What??!! I paid over 5k for something that needs repair constantly. Tomorrow I have to go on the roof that is covered in ice and snow and replace the belt that this time lasted 2 months!! I have tried literally every brand of belt they make. Longest I have had one last is maybe 8 months. I would not recommend my worst enemy to buy a Naks hood. I can't be anymore serious. The frustration this hood has caused is beyond words!! JUNK!! Absolutely do not buy from this company!!

1
Date of experience: Feb 05, 2026
Paul Rados
Great customer service and follow up.

5
Date of experience: Oct 21, 2025
Unique Equity Property LLC
Like the customer service she was…

Like the customer service she was detailed and fast and on top of everything

5
Date of experience: Oct 17, 2025
Jacob Segal
Tammy was extremely helpful.

Tammy was extremely helpful.

5
Date of experience: Oct 17, 2025
Warren Associates
we had trouble getting anybody to…

we had trouble getting anybody to answer phone and get a quick response . the people that we was doing quote for was in a hurry . they needed a quote before the board met so could get approval.

5
Date of experience: Oct 14, 2025
D & D Mechanical
Keely is great

Keely is great

5
Date of experience: Oct 14, 2025
VR Commercial Sales
Michelle is always great to work with.

Michelle is always great to work with.

5
Date of experience: Oct 10, 2025
Fourteen Foods
Very fast and easy to work with!

5
Date of experience: Oct 10, 2025
Jason B
Great Customer Service!

Keely was amazing! She helped me throughout this process (Three separate orders and ensured everything was set up perfectly. Quick turnaround. Beautiful craftsmanship.

5
Date of experience: Oct 09, 2025
Peak Mechanical
Bad customer service

Several phone calls and emails were made to get information on a backordered item. Order placed in July and wrong one sent and still waiting for the correct. Horrible customer service.

2
Date of experience: Oct 08, 2025

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Business Details

  • Established in 1987, North American Kitchen Solutions is a market leader in designing and manufacturing commercial kitchen ventilation systems and custom-fabricated workspaces for the foodservice industry.

    Through thoughtful design, engineering, and a variety of proprietary leading-edge ventilation systems, NAKS is your go-to resource for Makeup Air Hoods, Exhaust Hoods, Concession Hoods, Ventless Hoods, Type 2 Hoods, Fire Suppression Systems, Exhaust & Supply Fans, No-Weld Ductwork, and Purpose-Built Custom Fabrication.

    When you partner with NAKS, you can expect…

    Proudly Manufactured in the USA since 1987 – We have production facilities in the Cleveland, OH (2 locations) , Dallas, TX and the Atlanta, GA, areas. With our rapidly expanding operating footprint, we can deliver nationwide.

    Speed-to-Market – We’ve structured our operations to deliver the fastest lead time in the industry. Don’t let ventilation systems bottleneck your kitchen project. We ship hoods in 5-7 business days, fans in 1-2 business days, and custom fabrication (1-3 piece projects) in 2-3 weeks. Please note that larger and more complex projects may require more time.

    Service & Support – Our Sales, Support, and Engineering teams will help you throughout every phase of your project. We’ll ensure that you get the appropriate system for your project and that it is compliant.

    Full-Line Manufacturer – Don’t settle for one-size-fits-all quotes. As a full-line manufacturer of ventilation systems, we’ll help you identify the appropriate system for your project and identify value-engineering opportunities to reduce costs.
    For shipping, general inquiries and customer service, please contact NAKS Customer Care:

    Call: 1-800-854-3267
    (Monday – Friday 8:00am – 6:00pm EST, Saturday 9:00am – 2:00pm)

    Fax: 1-800-854-3267

    For sales inquiries or quotes,
    please contact NAKS Sales:

    Email: sales@naksinc.com

    Mailing Address: NAKS, Inc., 172 Reaser Ct, Elyria, OH 44035

    For website related comments or advertising, please contact the NAKS Webmaster: Email: webmaster@naksinc.com

    ALL Exhaust Hood Systems are Guaranteed to pass all state and local codes. ALL NAKS® Commercial Exhaust Hood Systems are constructed in the USA from Heavy Gauge Steel and built to NSF and NFPA 96 Standards, are ETL Listed and comply with UL710 Hood Standards. NAKS® offers a full line of the finest Exhaust Hood Systems and Custom Fabrication with the industry’s longest lasting and most energy efficient insulation.See more

  • email sstimmel@naksinc.com
  • call 4403654567
  • language https://www.naksinc.com

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