Review Time
Terrible bought what was claimed to be refurbished focal Bathys headphone. When the arrive they look great but they won't power one. Plug in try different adapt try everything DOA. CALL the they're response use factory warrenty why Thank you if I only wanted to be pawed off why buy from you at all!
Support was easy to access both by phone and email, responses were prompt and relevant and very helpful, and my issue with my new Rega Planar P8 was resolved satisfactorily. John was courteous and knowledgeable. The first time I called the help line was before the help staff arrived and even the friendly delivery driver who answered was surprisingly knowledgeable and helpful! Overall I am a very happy first-time customer of Sky-Gramophone!
What a scam this company is. They sell me a used Polk R350 which they advertised on Google and the next day they tell me they don’t actually have it. Then they offer to sell me a new one for the used price but I had to wait over 6 weeks for it. What a disgrace!!!
The item had broken Bluetooth, I'm not able connect headphones to my device. The Gramophone Store not gonna accept the item during the 30-day window, they wait until the 30 days expire and after that, they answered my email my window of return closed. No one provided a shipping label during 30 days window of return.
Had a 4 package order, one of the packages was not received. Told me to contact USPS which I did but they told me they couldn’t do anything about it and sent me home with a delivery report saying they didn’t have the package and for me to contact the shipper (skybygramophone). I contacted support and they were useless. They told me they couldn’t help because the tracking info says delivered even though USPS literally provided a delivery report saying they don’t have the item. They refused an official document (nor did they even ask for it), and once I brought up the notion of filing a suit for small claims court and asked who to address it to, they completely stopped responding. HORRIBLE service. Take your business elsewhere.
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Welcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!
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