Review Time
Years past fulfillment date, has taken extra money from backers saying that if they dont pay their shipping in January of 2024 then they would be at the back of the line for fulfillment, yet still over 2 years later hasn't fulfilled the orders, sold dice on Amazon and in person at conventions when his kickstarter backers still haven't gotten theirs.
Ordered in 2024. Got in touch once to ask for refund. They assured me all was well and I just had to wait.That was nearly six months ago.And now, I had to find out through news and NOT from Pixels directly, that the colour I ordered is apparently impossible to do. Black by the way. Simple black. Apparently impossible to make a dice black. Weird how it wasn't impossible to charge me for it. I'm now being told I can expect to wait upwards of three weeks for a reply to my demand for repayment.If they weren't ready to take orders on a website, they should never have opened a store.Such a disappointment.
Ordered in 2024. Got in touch once to ask for refund. They assured me all was well and I just had to wait.
That was nearly six months ago.
And now, I had to find out through news and NOT from Pixels directly, that the colour I ordered is apparently impossible to do. Black by the way. Simple black. Apparently impossible to make a dice black.
Weird how it wasn't impossible to charge me for it.
I'm now being told I can expect to wait upwards of three weeks for a reply to my demand for repayment.
If they weren't ready to take orders on a website, they should never have opened a store.
Such a disappointment.
Ordered in 2024, Never got delivered. Now they have Problems with the dices, the productions, a los of the dices others got are not working. The one i ordered will never arrive, and im fine with that, but even tho they never deliver, they have a "no refund" policy.. AnywaysI asked for it, 3 Month ago but they dont respond to support mails
Estimated delivery was march 2022 through Kickstarter. Now close to 4 years later they are busy selling and delivering on Amazon without delivering to the Backers. Furthermore the dice which was supported is now declared to hard to manufacture and forcibly changed with no input to another Colorway with no way to ask for a voucher or another color. They claim it to be 'to much work' to set up such a system. They faced a lot of negative feedback on this and I waited a month for the next update just for the owner Jean Simonet to double down on this ridiculous business strategy.
The dice itself is ok...ish. It's early days and integration isn't ironed out, and is reliant upon third party companies working with them which is less than guaranteed. There are frequent cases of faulty dice, and the company is running on skeleton staff due to financial constraints which makes support basically non existant (multi month waits for responses)But the main reason I'm writing this review is the fact that any review with less than 5 stars is blocked / filtered from their store page. That's pretty slimy (and illegal in many countries) - I would give 3 stars rather than 1 if not for that, I think people should be aware of that practise.
Horrible experience.I pre-ordered 2 single dice, they were shipped in October 2024, and as of today, May 13, 2025, I haven’t received anything.I never got a confirmation email, no shipping email, and no delivery notice—not even one for held packages.Now I’ve discovered that, after months, my package is being returned to the sender.I’ve sent 5 emails to customer support and have been completely ignored every time.I reached out on Facebook, Instagram and LinkedIn - always ghosted.Customer support is non-existent. Truly awful service! I lost more than 100€.
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